Client-Facing IT Engineer - MSP (Cloud & Security)

Emplyfy; Buckingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000-£40,000 per year

40 days paid holiday

Job summary

Emplyfy is seeking an IT Engineer to join its MSP team in the Buckingham area. You will be the first line of contact for customers, troubleshoot on-site and remotely, manage incidents in the Service Desk, and ensure SLAs are met.

The role requires strong communication, teamwork, and the ability to work independently in a fast-paced environment. Applicants should have 5+ years in similar roles, with mandatory experience in Cyber Essentials, GDPR, Office 365, Intune and RMM.

Qualifications

• Minimum 5 years' experience in a similar IT role.
• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory).
• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory).
• Intune, RMM and telephone platform experience.
• Network infrastructure maintenance knowledge and basic imaging.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot and perform maintenance.
• Manage incidents and requests through the Service Desk Tool.
• Keep customers updated on cases per SLAs.
• Escalate high-priority issues to management when needed.
• Review priorities and take action to achieve results.
• Monitor customer sites for integrity, usage and reporting.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for work.
• Manage high-priority incidents on-site and off-site.

Skills

Customer support

Problem solving

Team collaboration

Communication

Independent work

Tools

Office 365

Intune

RMM

Azure

Windows Server

Windows 10/11

MacOS

DNS/DHCP

Firewalls

Job description

Emplyfy is seeking an IT Engineer to join its MSP team in the Buckingham area. You will be the first line of contact for customers, troubleshoot on-site and remotely, manage incidents in the Service Desk, and ensure SLAs are met.

The role requires strong communication, teamwork, and the ability to work independently in a fast-paced environment. Applicants should have 5+ years in similar roles, with mandatory experience in Cyber Essentials, GDPR, Office 365, Intune and RMM.