Senior Interaction Designer — Public Service UX Lead

Johnson & Johnson; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A major government department is seeking a Senior Interaction Designer for a 12-month contract. This hybrid role located in Leeds/Manchester involves improving service experience for millions of claimants. Responsibilities include user-centred design, prototyping, and collaboration across multidisciplinary teams. Moreover, applicants must promote accessibility and inclusive design while using research to understand user needs effectively. This position is critical to enhancing customer interaction and ensuring value for taxpayers.

Qualifications

• Experience in user centred design for digital and non-digital interactions.
• Ability to use a variety of prototyping tools and methodologies.
• Familiarity with WCAG 2.1 guidelines and inclusive design principles.

Responsibilities

• Help people move into work and support workforce participation.
• Collaborate with teams to improve service experience.
• Create prototypes and lead design efforts based on evidence.

Skills

User centred design

Prototyping

Accessibility and inclusion

Research and analytics

Collaboration

Tools

Prototyping tools

WCAG 2.1 guidelines

Job description

A major government department is seeking a Senior Interaction Designer for a 12-month contract. This hybrid role located in Leeds/Manchester involves improving service experience for millions of claimants. Responsibilities include user-centred design, prototyping, and collaboration across multidisciplinary teams. Moreover, applicants must promote accessibility and inclusive design while using research to understand user needs effectively. This position is critical to enhancing customer interaction and ensuring value for taxpayers.