Senior Implementations Services Associate

LogicGate; United Kingdom; Hybrid; GBP 55,000 - 66,000; Full time

Job summary

A leading Governance, Risk, and Compliance solutions provider seeks a Senior Implementations Services Associate to drive customer implementations and deliver enduring solutions. Ideal candidates will have 2+ years experience in GRC consulting or SaaS implementation, with excellent communication and project management skills. This role is hybrid and offers a competitive salary range of $75,000 - $88,000 along with equity and benefits.

Benefits

Generous PTO

Flexible health and wellness benefits

Access to LinkedIn Learning

Access to learning programs

Paid volunteer hours

Qualifications

• 2+ years of experience in GRC consulting or GRC SaaS implementation.
• Passion for SaaS applications and understanding their value.
• Ability to manage multiple accounts and priorities effectively.

Responsibilities

• Assist and lead customer implementations from kickoff to rollout.
• Build strong relationships with customers and act as a trusted advisor.
• Consult with customers to deliver an appropriate implementation experience.

Skills

GRC consulting

SaaS implementation

People skills

Time-management

Attention to detail

Curiosity and learning

Education

2+ years of relevant experience

Job description

Senior Implementations Services Associate

Remote - United States

LogicGate® is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our Risk Cloud® delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs.

At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work.

About the role

We are seeking an energetic Senior Implementation Services Associate that has a passion for delighting customers by delivering winning strategies and solutions. We work with enterprises in all verticals, with a focus on their GRC activities. This is an opportunity to play a key role in building a business and having a direct impact on driving customer implementation and adoption.

Core Responsibilities:

• Assist and lead new and existing customer implementations for assigned accounts end-to-end, including kickoff, process design, build, training, and rollout
• Build and maintain strong relationships with customers and become a trusted advisor throughout the implementation process
• Support project management efforts for all assigned implementations, focusing on time-to-value for our customers
• Consult with the customer to deliver the appropriate implementation experience based on each customer’s maturity:
• Deploy our out-of-the-box applications
• Utilize our application templates as an accelerator to get customers up-and-running quickly, applying configuration changes as needed
• Configure highly customized use cases on Risk Cloud based on unique customer requirements
• Provide subject-matter expertise and Risk Cloud product advice to help our customers design and build their Risk Cloud applications as effectively as possible
• Listen intently to customer pain points and connect their needs to Risk Cloud product features, with a heavy focus on value creation
• Become an expert user on the Risk Cloud platform and effectively speak about the product and our out-of-the-box content and resources, both within LogicGate and externally facing
• Collaborate cross-functionally with sales, solution engineering, customer success, and product teams throughout the customers’ journey

Requirements:

• 2+ years of experience in GRC consulting, GRC SaaS implementation, or as a GRC practitioner
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
• Great people skills – ability to quickly understand your audience and tailor the right message to them
• Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
• A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

The anticipated base salary range for the role is $75,000 - $88,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace.

In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Employees' growth and development are supported throughout their career journey through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Equal Opportunity Employer

LogicGate (LogicGate, Inc. and our wholly owned affiliate) is proud to be an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other classification protected by law.

If you are a candidate in need of assistance or an accommodation in the application process, please contact us via email at [e-mail].

LogicGate is committed to protecting the privacy of our candidates. Please review the LogicGate Privacy Policy which describes our Personal Information practices, your rights, and provides specific information under “Information obtained from job applicants/candidates.”

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.