Senior Identity & Access Manager - Hybrid Role

National Highways; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

National Highways is recruiting for a Senior Identity Manager to oversee IAM services across the organisation, ensuring right access to resources and alignment with policy and regulatory requirements. The role also leads on service performance and supplier management to strengthen security posture.

This hybrid position requires two days in the office per week, with travel to team meetings. Applicants should be eligible for SC clearance and typically UK residency of five years.

Qualifications

• Demonstrate experience of providing or managing service teams providing fulfilment and support.
• Experience in managing or providing maintenance of live technology services.
• Experience of supplier management, ideally a technology service provider, including performance reporting, action tracking and identification of remediation.
• Experience or knowledge of systems that provide or manage access controls.
• Knowledge of change management processes.
• Experience of providing or managing first and second-line support of operational services administration or use of support tools such as ServiceNow.

Responsibilities

• Manage suppliers of identity services to ensures services are delivered effectively, meet quality expectations, and provide value to users and stakeholders
• Maintain Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes.
• Implement and enforce identity policies and standards to ensure that access is compliant and meets business expectations.
• Manage incidents and enquiries, providing resolution and advice to support the team in delivering the best service to the customer and supporting a high performing team culture
• Manage the delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring to ensure access to National Highways assets and systems are controlled, monitored and authorised.

Skills

Service teams

Live tech services

Supplier management

Access controls

Change management

Support tools

Job description

National Highways is recruiting for a Senior Identity Manager to oversee IAM services across the organisation, ensuring right access to resources and alignment with policy and regulatory requirements. The role also leads on service performance and supplier management to strengthen security posture.

This hybrid position requires two days in the office per week, with travel to team meetings. Applicants should be eligible for SC clearance and typically UK residency of five years.