Senior Identity & Access Manager – Hybrid Role

National Highways; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

National Highways is strengthening its Digital Services function with a Senior Identity Manager to oversee IAM services across the organisation. The role focuses on governance, performance, and continual improvement of identity management to ensure secure and appropriate access for users and systems.

The position is hybrid, requiring two days per week in an office location across the UK, with occasional travel for team meetings.

Qualifications

• Experience in providing or managing service teams.
• Experience in managing or maintaining live technology services.
• Experience in supplier management, ideally a technology service provider.
• Experience or knowledge of systems that provide or manage access controls.
• Knowledge of change management processes.
• Experience of providing or managing first and second-line support of operational services administration or use of support tools such as ServiceNow.

Responsibilities

• Manage suppliers of identity services to ensure services are delivered effectively, meet quality expectations, and provide value to users and stakeholders.
• Maintain Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes.
• Implement and enforce identity policies and standards to ensure that access is compliant and meets business expectations.
• Manage incidents and inquiries, providing resolution and advice to support the team in delivering the best service to the customer and supporting a high performing team culture.
• Manage the delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring to ensure access to National Highways assets and systems are controlled, monitored and authorised.

Skills

Service management

Live tech services

Supplier management

Access control systems

Change management

ServiceNow

Job description

National Highways is strengthening its Digital Services function with a Senior Identity Manager to oversee IAM services across the organisation. The role focuses on governance, performance, and continual improvement of identity management to ensure secure and appropriate access for users and systems.

The position is hybrid, requiring two days per week in an office location across the UK, with occasional travel for team meetings.