Senior ICT Systems Technician - Network & Support

NATO; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private health insurance

Expatriation allowances

Education allowances

NATO Pension Scheme

30 days annual leave

Job summary

NATO's NCIA Northwood team in the United Kingdom is seeking an ICT professional to join CSU Northwood. You will manage and maintain CIS products and services, design and document configurations, and perform network maintenance to ensure secure, reliable end-to-end services across the Enterprise Service Delivery Model.

Requirements include 3 years post-related ICT experience, hands-on troubleshooting, and fluent English.

Qualifications

• 3 years post-related experience or 5 years post-related experience with secondary education.
• At least 3 years practical experience implementing and maintaining ICT end systems in a large org.
• Good experience configuring hardware and software.
• Good understanding of ICT systems and ability to work independently to solve problems.
• Hands-on experience troubleshooting technical issues and providing support to end-users.
• Fluency in English, both written and spoken.

Responsibilities

• Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.
• Applies agreed standards and tools to achieve a well-engineered result.
• Monitors operational systems for resource usage and failure rates to inform system tuning.
• Applies system software parameters to maximise throughput and efficiency.
• Carries out network maintenance tasks and configuration of network components.
• Establishes and diagnoses network problems/faults using the required troubleshooting methodology and tools.
• Installs or removes hardware and/or software, including handover to the client.
• Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.

Skills

ICT end systems

Troubleshooting

English fluency

Independent problem solving

Education

Higher vocational training

Secondary education + 5 yrs exp

Tools

Network troubleshooting tools

Job description

NATO's NCIA Northwood team in the United Kingdom is seeking an ICT professional to join CSU Northwood. You will manage and maintain CIS products and services, design and document configurations, and perform network maintenance to ensure secure, reliable end-to-end services across the Enterprise Service Delivery Model.

Requirements include 3 years post-related ICT experience, hands-on troubleshooting, and fluent English.