C004745 Logistics & IT Support Specialist (NS) - FRI 3 Apr

EMW; Yeovilton; On-site; GBP 32,000 - 52,000; Full time

Job summary

A leading logistics and IT support provider is seeking a Logistics & IT Support Specialist for on-site support in Yeovilton, UK. You will manage CIS assets, provide IT support, and streamline logistics processes. A NATO SECRET security clearance is essential along with relevant vocational training and experience in system administration and IT service desk support. This full-time position requires work on-site, with a commitment to agency practices and procedures for service delivery.

Qualifications

• Active NATO SECRET security clearance required.
• Vocational training or equivalent; diploma in relevant fields with 3 years experience preferred.
• Experience in IT Service Desk Support.
• Experience with Mobile Device Management (MDM).
• PABX administration and IT service desk support.

Responsibilities

• Assist in managing CIS Assets and conduct inventory inspections.
• Handle asset management transactions and optimize logistics processes.
• Provide 1st Level IT support for various equipment.
• Manage visitor requests and customer service desk activities.
• Coordinate with technicians to ensure correct CIS equipment requests.
• Handle asset management transactions per directives and SOPs.
• Optimize and streamline logistics and storage at the site.
• Manage visitor requests to the site.
• Customer service desk: record issues and open tickets.
• Provide 1st level IT support for printers, projectors, telephones, video conferencing, cabling, UPS.
• System administration of Windows 10/11 workstations.
• 1st level PABX administration.
• Manage IOS devices via MDM.

Skills

NATO SECRET security clearance

Vocational training in relevant discipline

Workstation System Administration

Administration of Mobile Device Manager

PABX Administration

Microsoft Excel advanced skills

IT Service Desk Support

Education

Diploma of secondary education in Supply, Logistics or Supply Chain Management

Tools

MDM

PABX

ADP knowledge

Audio/visual systems

Job description

Deadline Date: Friday 3 April 2026

Requirement: Logistics & IT Support Specialist

Location: Yeovilton, GB

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 1 July 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role

Under the direction of CSE Yeovilton Head the incumbent will perform duties such as the following:

• Assists in the administration and maintenance of NCI Agency CIS Assets Property Accounting
• Assists in the conduction of Annual Inventory Inspections in accordance Agency Directives
• Assists with CIS equipment discrepancies to be fully investigated, documented, and reported in accordance with NCI Agency directives
• Assists in the Requisitioning, Receipt, Storage, Distribution, Exchange, Movement and Disposal of CIS Assets within the CSE
• Coordinates closely with technicians to ensure that the correct CIS equipment is requested to satisfy the user's requirement
• Responsible for Asset Management transaction requests and following NCI Agency Directives and CSSC Standard Operating Procedures for ordering CIS equipment
• Will optimize logistic processes at the site
• Will streamline storage of CIS assets at the site
• Will manage visitor requests to the site
• Customer Service Desk activities: recording user problems and opening tickets
• 1st Level IT support for printers, projectors, telephones, video conferencing, cabling, UPS batteries
• System administration of Windows 10/11 workstations
• Level 1 administration of Telephone PABX
• Management of IOS devices using MDM

Specific Working Conditions

The services under this contract shall be performed primarily on-site at the designated Agency location.

The mandatory working time shall be 38 hours per week, to be performed 0830 - 1700hrs Mon - Thurs; 0830 - 1500hrs Fri, in accordance with Agency practices.

A daily unpaid lunch break shall be taken in line with applicable local regulations and Agency practices.

Remote work may be authorized on an exceptional basis, subject to project requirements and prior approval by the Agency.

When remote work is authorized, the Contractor shall:

• maintain reliable communication with the Agency,
• remain available during the agreed working hours, and
• ensure secure access to all required Agency systems, networks, and documentation platforms

All access and connectivity shall comply with applicable Agency security regulations, information assurance policies, and data protection requirements.

Use of Agency Vehicles: Where required for official duties and subject to prior authorization by the Agency, the Contractor may be permitted to operate Agency vehicles. Any such use shall be undertaken at the Contractor's sole responsibility and in compliance with applicable Agency rules and traffic regulations. The Contractor shall remain fully liable for any incidents, damages, or claims arising from the use of Agency vehicles, in accordance with the contract terms and the Contractor's insurance coverage.

Requirements

Skill, Knowledge & Experience

• The candidate must have a currently active NATO SECRET security clearance
• Vocational training at middle level in a relevant discipline, or equivalent, or Diploma of secondary education in Supply, Logistics or Supply Chain Management with 3 years of experience
• Workstation System Administration
• Administration of Mobile Device Manager
• PABX Administration
• Microsoft Excel advanced skills such as Slicing
• IT Service Desk Support

Desirable Qualifications and Education

• Knowledge of NATO Logistics Regulations
• Practical experience in the use of PC based resource management tools
• General knowledge of ADP and telecommunications assets
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization
• ITIL v3 Foundation
• Knowledge of Audio\visual systems