Principal Technician (ICT Systems)

NATO; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private health insurance

Expatriation allowances

Education allowances

NATO Pension Scheme

30 days annual leave

Job summary

NATO's NCIA Northwood team in the United Kingdom is seeking an ICT professional to join CSU Northwood. You will manage and maintain CIS products and services, design and document configurations, and perform network maintenance to ensure secure, reliable end-to-end services across the Enterprise Service Delivery Model.

Requirements include 3 years post-related ICT experience, hands-on troubleshooting, and fluent English.

Qualifications

• 3 years post-related experience or 5 years post-related experience with secondary education.
• At least 3 years practical experience implementing and maintaining ICT end systems in a large org.
• Good experience configuring hardware and software.
• Good understanding of ICT systems and ability to work independently to solve problems.
• Hands-on experience troubleshooting technical issues and providing support to end-users.
• Fluency in English, both written and spoken.

Responsibilities

• Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.
• Applies agreed standards and tools to achieve a well-engineered result.
• Monitors operational systems for resource usage and failure rates to inform system tuning.
• Applies system software parameters to maximise throughput and efficiency.
• Carries out network maintenance tasks and configuration of network components.
• Establishes and diagnoses network problems/faults using the required troubleshooting methodology and tools.
• Installs or removes hardware and/or software, including handover to the client.
• Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.

Skills

ICT end systems

Troubleshooting

English fluency

Independent problem solving

Education

Higher vocational training

Secondary education + 5 yrs exp

Tools

Network troubleshooting tools

Job description

Who we are:

For more than 70 years, NATO's mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO's airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA , you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Northwood, The UK, you will join the Agency as we embark on a journey to transform our IT services to support NATO's Digital Endeavour. You will join CSU Northwood, located in Northwood, The UK, is responsible to manage, deliver and maintain assigned Communication and Information Systems (CIS) products and services for the Agency's customers during peacetime, crisis and war throughout its assigned AoR and as otherwise directed. As the local service provider and Service Management Authority (SMA), it supports the NCIA in delivering secure, reliable end-to-end services under the Enterprise Service Delivery Model (ESDM).

• Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.
• Applies agreed standards and tools, to achieve a well-engineered result.
• Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.
• Applies system software parameters to maximise throughput and efficiency.
• Carries out agreed network maintenance tasks and specified operational configuration of network components.
• Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.
• Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
• Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.

About you:

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• At least 3 years practical experience of implementation and maintenance of ICT end systems within a large organization.
• Good experience configuring hardware and software.
• Good understanding of ICT systems and the ability to work independently to solve problems.
• Hands-on experience troubleshooting technical issues and providing technical support to end-users.
• Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 5 year contract with competitive tax-free salary and household and children's allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more.

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.