Onsite IT Support Engineer - ServiceNow & ITIL Expert

Nsc Global; Denby CP; On-site; GBP 28,000 - 40,000; Full time

Job summary

NSC Global is seeking an Onsite IT Support Engineer in the United Kingdom to provide end-user technical support, manage incidents in ServiceNow, and maintain IT hardware and software across office and manufacturing environments.

You will handle onboarding/offboarding, device refreshes, and remote hands and eyes support for infrastructure, server, and network teams. A strong foundation in Windows, Microsoft 365, and AD is essential.

Qualifications

• Experience with ServiceNow or similar ITSM platforms.
• Knowledge of ITIL-based service management processes.
• Strong understanding of Microsoft Windows operating systems.
• Experience supporting Microsoft 365 applications.
• Knowledge of desktop and laptop hardware troubleshooting.
• Basic networking concepts: TCP/IP, VPN, Wi-Fi, and LAN.
• Familiarity with Active Directory, account administration, and access management.

Responsibilities

• Manage incidents, service requests, and tasks through ServiceNow.
• Ensure all tickets are updated accurately and resolved within agreed SLA targets.
• Provide onsite and remote support for desktops, laptops, printers, mobile devices, and peripherals.
• Coordinate and execute device refresh and replacement projects.
• Provision IT equipment, accounts, and system access for new starters.
• Execute offboarding procedures, including account deactivation, equipment recovery, and access removal.
• Provide remote hands and eyes support for server, network, and infrastructure teams.
• Assist with hardware installations, cable patching, rack and stack activities, and power cycling equipment.
• Coordinate with vendors and third-party support providers as required.

Skills

ServiceNow

ITIL

Windows

Microsoft 365

Hardware troubleshooting

Networking TCP/IP

Active Directory

Education

ITIL Foundation Certification

Microsoft Certifications

Job description

NSC Global is seeking an Onsite IT Support Engineer in the United Kingdom to provide end-user technical support, manage incidents in ServiceNow, and maintain IT hardware and software across office and manufacturing environments.

You will handle onboarding/offboarding, device refreshes, and remote hands and eyes support for infrastructure, server, and network teams. A strong foundation in Windows, Microsoft 365, and AD is essential.