Senior ICT Leader, Customer Experience & Service Delivery

Huntingdonshire District Council; Huntingdon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government organization in the United Kingdom is seeking an experienced ICT Senior Manager for Customer Experience. This role will focus on improving IT Service Management across partner councils by fostering a customer-first culture and leading IT support services. The ideal candidate should possess extensive IT experience, particularly in customer support aligned to industry best practices. The position allows for hybrid working, requiring the candidate to work on-site while also embracing remote work options.

Qualifications

• Extensive experience in delivering customer support services aligned to industry best practice.
• Proficient in IT Service Management and Operational IT methodologies.
• Experience with Microsoft E5 and zero‑touch deployments of EUC devices.

Responsibilities

• Establish best practices for Service Management to enhance customer-centric services.
• Lead the adoption of ITSM tooling across all functions.
• Oversee customer support services, integrating application support.

Skills

Customer support services

IT Service Management

Operational IT methodologies

Microsoft E5 licensing

Job description

A local government organization in the United Kingdom is seeking an experienced ICT Senior Manager for Customer Experience. This role will focus on improving IT Service Management across partner councils by fostering a customer-first culture and leading IT support services. The ideal candidate should possess extensive IT experience, particularly in customer support aligned to industry best practices. The position allows for hybrid working, requiring the candidate to work on-site while also embracing remote work options.