Senior IAM Manager – Hybrid, Access & Security Governance

National Highways; Guildford; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

National Highways is hiring for a Senior Identity Manager to oversee IAM services across the organisation, ensuring validated, authorised, and managed user and system identities. You will lead service performance, supplier management, incident resolution, and smooth system transitions into IAM governance frameworks.

This hybrid role requires two days per week in the office, with travel to team meetings as needed; SC clearance may be required.

Qualifications

• Experience in providing or managing service teams delivering fulfilment and support.
• Experience in maintaining live technology services.
• Experience in supplier management with performance reporting and remediation.
• Experience or knowledge of systems that provide or manage access controls.
• Knowledge of change management processes.
• Experience with first and second-line support of operational services, or use of support tools such as ServiceNow.

Responsibilities

• Manage suppliers of identity services to ensure services are delivered effectively, meet quality expectations and provide value to users and stakeholders.
• Maintain Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes.
• Implement and enforce identity policies and standards to ensure that access is compliant and meets business expectations.
• Manage incidents and enquiries, providing resolution and advice to support the team in delivering the best service to the customer and supporting a high performing team culture.
• Manage the delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring to ensure access to National Highways assets and systems are controlled, monitored and authorised.

Skills

Identity & Access Management

Supplier management

Incident management

Access control systems

Service delivery support

Change management

Tools

ServiceNow

IAM tooling

Job description

National Highways is hiring for a Senior Identity Manager to oversee IAM services across the organisation, ensuring validated, authorised, and managed user and system identities. You will lead service performance, supplier management, incident resolution, and smooth system transitions into IAM governance frameworks.

This hybrid role requires two days per week in the office, with travel to team meetings as needed; SC clearance may be required.