Senior Identity & Access Manager (IAM) — Hybrid, SC Cleared

LGBT Jobs; Birmingham; Hybrid; GBP 90,000 - 110,000; Full time

Job summary

National Highways, responsible for England's motorways and major roads, seeks a Senior Identity Manager to oversee IAM services across the organisation. You will govern delivery, drive continual improvement, and ensure compliant access control aligned with policies and regulatory requirements.

The role covers service performance, supplier management, incident resolution and smooth transitions of systems into IAM governance, strengthening security posture while maintaining user-focused digital

Qualifications

• Experience in providing or managing service teams.
• Experience in managing or maintaining live technology services.
• Experience in supplier management with performance reporting.
• Experience or knowledge of access control systems.
• Knowledge of change management processes.
• Experience in providing or managing first and second-line support or use of support tools such as ServiceNow.

Responsibilities

• Manage suppliers of identity services to ensures services are delivered effectively, meet quality expectations, and provide value to users and stakeholders
• Maintain Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes.
• Implement and enforce identity policies and standards to ensure that access is compliant and meets business expectations.
• Manage incidents and enquiries, providing resolution and advice to support the team in delivering the best service to the customer and supporting a high performing team culture
• Manage the delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring to ensure access to National Highways assets and systems are controlled, monitored and authorised.

Skills

IAM services

Incident management

Policy enforcement

Supplier management

Service management

Tools

ServiceNow

Job description

National Highways, responsible for England's motorways and major roads, seeks a Senior Identity Manager to oversee IAM services across the organisation. You will govern delivery, drive continual improvement, and ensure compliant access control aligned with policies and regulatory requirements.

The role covers service performance, supplier management, incident resolution and smooth transitions of systems into IAM governance, strengthening security posture while maintaining user-focused digital