Senior Identity & Access Manager — Hybrid UK

LGBT Jobs; Guildford; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

National Highways is seeking a Senior Identity Manager to oversee IAM services across the organisation. The role is hybrid, with two days in the office, and requires SC clearance and UK residency.

You will lead on service performance, supplier management, incident resolution, and the transition of systems into IAM governance, ensuring secure, efficient access for users and systems. Join a team delivering digital security across Cyber Security and Digital Operations, shaping a resilient identity

Qualifications

• Experience managing service teams and live technology services.
• Experience with supplier management and performance reporting.
• Knowledge of access control systems and IAM policies.
• Familiarity with change management and incident resolution.

Responsibilities

• Manage identity service suppliers to deliver quality, value, and stakeholder satisfaction.
• Maintain identity processes and knowledge articles aligned with policy and changes.
• Implement and enforce identity policies to ensure compliant access.
• Handle incidents and enquiries, providing resolution and guidance.
• Oversee delivery and transition of systems into IAM governance and privileged access monitoring.

Skills

Identity management

Supplier management

Incident management

Access control

Policy enforcement

Change management

ServiceNow

Team leadership

UK security clearance

Tools

ServiceNow

Job description

National Highways is seeking a Senior Identity Manager to oversee IAM services across the organisation. The role is hybrid, with two days in the office, and requires SC clearance and UK residency.

You will lead on service performance, supplier management, incident resolution, and the transition of systems into IAM governance, ensuring secure, efficient access for users and systems. Join a team delivering digital security across Cyber Security and Digital Operations, shaping a resilient identity