Hybrid IAM Lead: Identity & Access Governance

National Highways; Bedford; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

National Highways is recruiting for a Senior Identity Manager to oversee IAM services, governance, and continual improvement across the organisation. The role focuses on validating and controlling access to resources, driving incident resolution, and guiding transitions into IAM governance frameworks.

The role emphasizes service performance, supplier management, and a patient, customer-focused mindset as part of a high-performing cyber security team.

Qualifications

• Experience in leading or supporting service teams delivering fulfilment and support.
• Experience maintaining live technology services.
• Experience with supplier management and performance reporting.
• Knowledge of access-control systems.
• Knowledge of change management processes.
• Experience with first/second-line operations support or ServiceNow.

Responsibilities

• Manage suppliers of identity services to ensure services are delivered effectively, meet quality expectations, and provide value to users and stakeholders.
• Maintain Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes.
• Implement and enforce identity policies and standards to ensure that access is compliant and meets business expectations.
• Manage incidents and enquiries, providing resolution and advice to support the team in delivering the best service to the customer and supporting a high performing team culture.
• Manage the delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring to ensure access to National Highways assets and systems are controlled, monitored and authorised.

Skills

Identity IAM

Supplier management

Live services

Access controls

Change management

ServiceNow

Job description

National Highways is recruiting for a Senior Identity Manager to oversee IAM services, governance, and continual improvement across the organisation. The role focuses on validating and controlling access to resources, driving incident resolution, and guiding transitions into IAM governance frameworks.

The role emphasizes service performance, supplier management, and a patient, customer-focused mindset as part of a high-performing cyber security team.