Senior IAM & Identity Governance Lead

National Highways; Manchester; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

National Highways is hiring a Senior Identity Analyst to secure IAM services, govern identities, and support incident resolution. The role focuses on access controls, process optimisation, and transitioning new systems into Identity operations.

Hybrid work with two days in an office across UK locations, and SC clearance is required or to be obtained. The role demands experience with security technology, ServiceNow, and strong stakeholder engagement to ensure policy compliance and robust security

Qualifications

• Demonstrable experience managing or supporting security technology or IAM technologies.
• Experience overseeing the operation, maintenance, and improvement of live technology services.
• Experience providing first- and second-line support for operational services, and use of tools such as ServiceNow.
• Competent in the use of applications and data extraction tools; strong working knowledge of Microsoft Office.
• Excellent communication skills with the ability to build strong working relationships with stakeholders across all levels.
• Understanding of change management processes and best practices.

Responsibilities

• Lead and coordinate technical change requests relating to operational services, ensuring service continuity, quality, and adherence to lifecycle processes.
• Maintain and improve technical and operational processes, documentation, and knowledge articles to ensure alignment with policies, standards, and business requirements.
• Develop, maintain, and analyse identity service metrics and dashboards; provide regular reporting to demonstrate compliance, performance, and service health.
• Implement, enforce, and monitor identity and access policies, standards, and security controls to ensure compliance with organisational expectations and regulatory requirements.
• Manage and resolve complex incidents, escalations, and service enquiries, providing technical expertise and guidance to colleagues.
• Lead the technical onboarding and transition of systems into Identity Governance, Assurance, and Privileged Access Management frameworks, ensuring secure, controlled, and monitored access to systems and assets.

Skills

IAM technologies

Security operations

ServiceNow

Stakeholder communication

Job description

National Highways is hiring a Senior Identity Analyst to secure IAM services, govern identities, and support incident resolution. The role focuses on access controls, process optimisation, and transitioning new systems into Identity operations.

Hybrid work with two days in an office across UK locations, and SC clearance is required or to be obtained. The role demands experience with security technology, ServiceNow, and strong stakeholder engagement to ensure policy compliance and robust security