Senior HR Operations Manager

Oakleaf Partnership; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global financial services firm is seeking a Senior People Operations Manager for EMEA to lead a team in enhancing employee experiences and operational efficiency. This role requires strong leadership and expertise in HR process optimization. You will collaborate with global teams and utilize data analytics to drive continuous improvement and alignment across HR initiatives.

Qualifications

• Proven experience managing People Operations/HR teams in an international environment.
• Strong people leadership skills with a track record of coaching and developing teams.
• Background in HR process optimisation, automation, and service delivery improvement.

Responsibilities

• Lead, inspire and develop a high-performing People Operations team across multiple hubs in EMEA.
• Drive operational excellence by streamlining processes, enhancing efficiency, and leveraging automation.
• Act as a trusted partner to People & Culture leaders and global colleagues.

Skills

People leadership

Operational excellence

HR process optimization

Data analytics

Collaboration

Tools

Workday

ServiceNow

Power BI

Job description

Senior People Operations Manager – EMEA

Our client is a global organisation in the financial services sector, providing trusted data, analytics and solutions.

Oakleaf are looking for a Senior People Operations Manager, EMEA to lead and elevate their current People Operations function across the region. Reporting to the Head of People & Culture, EMEA, you will oversee a team of 3 responsible for delivering an outstanding employee experience while enabling efficiency, scalability, and growth.

This is a hands-on leadership role requiring strong people management skills, operational expertise, and the ability to drive continuous improvement across HR processes and systems to enhance efficiencies and support their future growth.

Key Responsibilities:

• Lead, inspire and develop a high-performing People Operations team across multiple hubs in EMEA
• Drive operational excellence by streamlining processes, enhancing efficiency, and leveraging automation
• Act as a trusted partner to People & Culture leaders and global colleagues to ensure alignment and consistency in HR programs and initiatives
• Use data and analytics to measure impact, track KPIs, and inform business decisions
• Partner with global operations and cross-functional teams (e.g. Finance, Technology) to align on priorities and enhance ways of working
• Champion a service-focused approach that prioritises employee experience and supports business growth

Experience/Skills:

• Proven experience managing People Operations/HR teams in an international environment
• Strong people leadership skills with a track record of coaching and developing teams
• Background in HR process optimisation, automation, and service delivery improvement
• Proficient in HR technology (ideally Workday, ServiceNow, and data tools such as Power BI)
• Commercial mindset with the ability to deliver measurable value through operations
• Collaborative, detail-oriented, and driven by continuous improvement