Senior Housing Benefits Officer (Appeals)

Butler Rose Ltd; United Kingdom; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A local government agency in North West London seeks an experienced Senior Housing Benefits Officer (Appeals) to manage appeal cases, focusing solely on appeals. This temporary position offers a pay of up to £30.03 per hour via an umbrella company and is primarily home-based with occasional meetings in Harrow. Applicants should have at least 3 years of experience in housing benefit appeals and knowledge of relevant legislation. Excellent communication and problem-solving skills are essential for this role.

Qualifications

• Minimum 3 years' experience in Housing Benefit appeals.
• Strong knowledge of relevant legislation and financial assessment systems.
• Ability to work independently and under pressure.

Responsibilities

• Manage appeal cases and prepare submissions.
• Respond to appeals queries and escalations.
• Deputise for the Team Leader and provide guidance to officers.
• Ensure compliance with housing benefit regulations.

Skills

Communication skills

Relationship management

Problem-solving skills

Knowledge of legislation

Tools

Northgate

Civica

Job description

Butler Rose is working with a local government in North West London in their search for an experienced Senior Housing Benefits Officer (Appeals) to focus exclusively on appeals. This is a temporary role up until 31st May 2026, paying up to £30.03 per hour via an umbrella company. This hybrid role is primarily home‑based with occasional office meetings in Harrow, and requires travel to tribunal hearings (several per month). Candidates should ideally live near Harrow, Watford, or London.

Key Responsibilities

• Manage appeal cases, prepare submissions, and attend tribunal hearings
• Respond to appeals queries and escalations
• Deputise for the Team Leader and provide guidance to officers
• Ensure compliance with housing benefit, council tax, and social care regulations

Requirements

• Minimum 3 years' experience in Housing Benefit appeals
• Strong knowledge of relevant legislation and financial assessment systems (e.g., Northgate, Civica)
• Excellent communication, relationship management, and problem‑solving skills
• Ability to work independently and under pressure

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.