Senior Healthcare Support Worker

NHS; York and North Yorkshire; On-site; GBP 20,000 - 27,000; Full time

Job summary

A prominent healthcare provider in York is seeking a Senior Healthcare Support Worker to deliver high-quality, compassionate care across urgent departments. The role includes assisting in patient assessments, monitoring vital signs, and providing personal care. A strong commitment to excellence and collaboration with multidisciplinary teams is essential. Benefits include generous holidays, NHS Pension, and development opportunities. This position is especially suited for those with relevant experience and qualifications in care settings.

Benefits

NHS Pension Scheme

27 days holiday

Learning and development opportunities

Qualifications

• 1 year of experience in a Health Care Support Worker Role.
• Ability to communicate health-related information effectively.

Responsibilities

• Assist in the assessment and triage of patients.
• Monitor and record vital signs.
• Support personal care for patients.

Skills

Communication

Clinical observations

Empathy

Education

Skills for Health Care Certificate or equivalent

Numeracy and literacy skills to Level 1

Job description

Job summary

This role offers a unique chance to deliver high‑quality, compassionate care across key departments: Ambulatory Care (AMB), Acute Medical Unit (AMU), Medical Same Day Emergency Care (MSD), and the Emergency Department (ED)—all vital to the Trust's urgent and emergency care pathway.

You will work in fast‑paced, clinically diverse settings, supporting patients with acute conditions. Duties include assisting triage and emergency interventions in ED, short‑stay assessments in AMU, and facilitating efficient care in MSD and AMB for same‑day diagnostics and procedures.

You will need strong clinical awareness, adaptability, and commitment to excellence. Responsibilities include collaborating with multidisciplinary teams, contributing to care planning, maintaining accurate documentation, and mentoring junior staff to foster learning and improvement.

Core values

Caring – kindness, compassion, respect
Accountable – responsibility, professionalism, safe care
Respectful – valuing diversity and dignity
Engaging – open communication and teamwork

Interview information

PLEASE NOTE – INTERVIEWS FOR THIS VACANCY WILL BE FACE‑TO‑FACE IN PERSON IN YORK IN JANUARY (DATE TBC). NO REMOTE INTERVIEWS WILL BE HELD.

Position details

As a Senior Healthcare Support Worker within the Acute and Emergency Floor, you will play a vital role in delivering high‑quality, compassionate care across several urgent care settings. A significant proportion of patients in these departments are older adults, often presenting with complex medical, cognitive, and social needs.

Your role will include but is not limited to:

• Assist in the assessment and triage of patients across ED, AMU, MSD, and AMB.
• Monitor and record vital signs, escalating concerns appropriately.
• Support patients with personal care, including hygiene, nutrition, mobility, and toileting.
• Assist with clinical procedures such as ECGs, phlebotomy, and wound care under supervision.
• Provide tailored support to older adults, recognising the impact of frailty, dementia, delirium, and sensory impairments.
• Falls prevention.
• Offer reassurance and emotional support to patients experiencing confusion, anxiety, or distress.
• Assist with feeding and hydration, particularly for patients with swallowing difficulties or cognitive decline.
• Liaise with families and carers to understand individual needs and preferences.
• Recognise and report signs of deterioration, safeguarding concerns, or unmet needs.
• Communicate clearly and compassionately with patients, families, and the MDT.
• Participate in handovers and team briefings.

Benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully.
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.

Person specification

Essential qualifications

• 1 Year previous experience in a Health Care Support Worker Role.
• Completion of the Skills for Health Care Certificate (or equivalent).
• Numeracy and literacy skills to Level 1 (GCSE Grade 2‑3, D‑F or equivalent).

Essential skills

• Ability to communicate health‑related information in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.

Clinical skills

• Competent to record and escalation patient observations, undertake venepuncture, and to be trained in cannulation.

Desirable

• Willing to undergo further training.

Disclosure and Barring Service check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality, diversity and inclusion

We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is actively promoting SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Employment details

York and Scarborough Teaching Hospitals NHS Foundation Trust
York Hospital
Wigginton Road
York
YO31 8HE

Employer’s website – https://www.yorkhospitals.nhs.uk