Halo ITSM Consultant

Focus Resourcing Limited; Reading; Híbrido; GBP 48 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work

Pension

Private healthcare

Life insurance

Education & training opportunities

24 days annual leave

Resumo da oferta

Focus Resourcing Limited is recruiting an experienced HaloITSM Consultant based in Reading. The role offers a salary up to £80,000, hybrid working and comprehensive benefits as you take ownership of client projects, implementing, configuring and optimising HaloITSM solutions.

The successful candidate will lead discovery workshops, design HaloITSM configurations, support data migration and integrations, and deliver training and post-implementation support while collaborating with stakeholders

Qualificações

• Previous experience implementing, configuring or supporting HaloITSM.
• Strong understanding of IT Service Management processes and ITIL principles.
• Experience gathering requirements and translating these into technical and process solutions.
• Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations and data migration.
• Strong communication, consultancy and stakeholder management skills.
• HaloITSM and ITIL certifications would be advantageous, although relevant professional experience will also be considered.

Responsabilidades

• Lead client discovery workshops to understand service management requirements and challenges.
• Design and configure HaloITSM solutions including workflows, service catalogues, SLAs, automation and reporting.
• Support integrations, data migration, testing and deployment.
• Deliver client training, knowledge transfer and post-implementation support.
• Work closely with project teams and client stakeholders to continually improve HaloITSM solutions.

Conhecimentos

HaloITSM experience

ITSM processes

Stakeholder management

Requirements gathering

Automation & reporting

Strong communication

Ferramentas

HaloITSM

Descrição da oferta de emprego

Halo ITSM Consultant

We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits, this is a fantastic opportunity to take ownership of client projects, implementing, configuring and optimising HaloITSM solutions.

Duties:

• Lead client discovery workshops to understand service management requirements and challenges
• Design and configure HaloITSM solutions including workflows, service catalogues, SLAs, automation and reporting
• Support integrations, data migration, testing and deployment
• Deliver client training, knowledge transfer and post-implementation support
• Work closely with project teams and client stakeholders to continually improve HaloITSM solutions

Benefits:

• Salary up to £80,000 depending on experience
• Hybrid working
• 24 days annual leave plus bank holidays
• Company pension, private healthcare and life insurance
• Education and training opportunities

Experience required:

• Previous experience implementing, configuring or supporting HaloITSM
• Strong understanding of IT Service Management processes and ITIL principles
• Experience gathering requirements and translating these into technical and process solutions
• Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations and data migration
• Strong communication, consultancy and stakeholder management skills
• HaloITSM and ITIL certifications would be advantageous, although relevant professional experience will also be considered.