Senior Grounds & Siting Lead for Guest Experience

Leisure Employment Services; Little Welbourne; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts Haven Holidays and in‑s/

Free access to facilities

Staff discounts

Job summary

Haven is seeking a Grounds & Siting Manager to lead our facilities team, ensuring exceptional grounds maintenance and siting operations across UK locations. You will manage budgets, drive performance, and uphold safety standards while delivering outstanding guest experiences.

The role requires hands-on leadership, strong communication, and the ability to coach a team to meet ambitious targets. A dynamic, customer-focused environment awaits with opportunities for development and exclusive team

Qualifications

• Proven experience in leadership roles within facilities or maintenance.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Exceptional customer service and problem-solving abilities.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Skills

Team Leadership

Customer Service

Communication

Budgeting

Health & Safety awareness

Job description

Haven is seeking a Grounds & Siting Manager to lead our facilities team, ensuring exceptional grounds maintenance and siting operations across UK locations. You will manage budgets, drive performance, and uphold safety standards while delivering outstanding guest experiences.

The role requires hands-on leadership, strong communication, and the ability to coach a team to meet ambitious targets. A dynamic, customer-focused environment awaits with opportunities for development and exclusive team