Lead Grounds & Siting Manager — Elevate Guest Experience

Haven; Perranporth; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

in-store purchases

Free access to facilities

Savings at national brands and Retail

Job summary

Haven is seeking a Grounds & Sit­ing Manager to lead a dynamic facilities team and elevate the appearance and operation of our grounds and caravan siting. You will manage budgets, drive safety standards, and mentor staff to deliver exceptional guest experiences.

Join a proactive team focused on continuous improvement, training, and development, with opportunities to advance and access fully funded qualifications within a supportive workplace.

Qualifications

• Proven experience in roles such as Head Groundsman, Garden & Grounds Manager, or similar leadership positions within facilities or maintenance.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Skills

Leadership

Communication

Attention to detail

Customer service

Problem solving

Health and safety

Budgeting

Flexibility

Job description

Haven is seeking a Grounds & Sit­ing Manager to lead a dynamic facilities team and elevate the appearance and operation of our grounds and caravan siting. You will manage budgets, drive safety standards, and mentor staff to deliver exceptional guest experiences.

Join a proactive team focused on continuous improvement, training, and development, with opportunities to advance and access fully funded qualifications within a supportive workplace.