Grounds & Siting Leader — Elevate Guest Experience

inploi; Perranporth; On-site; GBP 32,000 - 46,000; Full time

Job summary

Haven is seeking a Grounds & Siting Manager to lead a dynamic facilities team, driving high standards in grounds maintenance and caravan siting activities. You will oversee performance, training, budgeting, and safety, ensuring exceptional guest environments and smooth operations.

The role calls for proven leadership in grounds management, strong communication, and a proactive approach to problem-solving, with flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Proven experience in roles such as Head Groundsman, Garden & Grounds Manager, or a similar leadership position within facilities or maintenance.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Overseteam scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Supportteam development through ongoing training, mentoring, and creating growth opportunities.

Skills

Leadership

Communication

Attention to Detail

Customer Service

Problem Solving

Health & Safety

Organization

Budgeting

Flexibility

Job description

Haven is seeking a Grounds & Siting Manager to lead a dynamic facilities team, driving high standards in grounds maintenance and caravan siting activities. You will oversee performance, training, budgeting, and safety, ensuring exceptional guest environments and smooth operations.

The role calls for proven leadership in grounds management, strong communication, and a proactive approach to problem-solving, with flexibility to work evenings, weekends, and holidays as needed.