Senior Field Operations Manager (South West London)

ARC IT Recruitment Ltd; Greater London; On-site; GBP 78,000; Full time

Job summary

A leading hospitality chain in the Greater London area is seeking a Senior Field Operations Manager to oversee IT operations across over 60 sites. The ideal candidate will have multi-site IT leadership experience, ideally in a fast-paced retail or hospitality environment, and be adept with Cisco Meraki and Windows OS. Responsibilities include leading a dynamic team, ensuring service excellence, and managing both strategic and operational tasks. A competitive salary of £78k plus a 25% bonus is offered, along with an attractive benefits package.

Benefits

25% bonus

Generous holiday

Pension

Qualifications

• Experience in multi-site IT operations management in retail or hospitality.
• Familiarity with LAN/WAN architecture and troubleshooting.
• Ability to manage a desktop/laptop fleet and mobile devices.

Responsibilities

• Lead a team of 8 IT professionals across multiple locations.
• Ensure service excellence in a dynamic operational environment.
• Balance strategic and operational responsibilities.

Skills

Multi-site IT leadership experience

Hands-on technical leadership

Proven team management

Tools

Cisco Meraki

Ruckus networking solutions

Windows OS environment

Job description

Location

South West London, London, South East, UK Senior Field Operations Manager £78k + 25% Bonus London (travel)

Our hospitality-chain client is seeking a hands‑on Senior IT Operations Manager to drive excellence across their 60+ site operation. The role will suit someone with multi‑site retail, hospitality, or similar fast‑paced environments experience.

The Role

• Lead and inspire a dynamic team of 8 IT professionals
• Hands‑on technical leadership across 60+ locations
• Drive service excellence in a fast‑paced environment
• Balance strategic planning with day‑to‑day operations

Requirements

• Multi‑site IT leadership experience (in retail / hospitality or similar)

Networking & Infrastructure

• Cisco Meraki and Ruckus networking solutions, Enterprise‑level WiFi deployment and management, LAN / WAN architecture and troubleshooting etc
• Teams / Zoom / Webex platform management

Modern Workplace

• Windows OS environment
• Desktop / laptop fleet management
• Mobile device management
• Remote support tools

Other Skills

• Proven team management and development skills
• Experience in fast‑paced, customer‑focused environments

Benefits

A great benefits package is included in this role, such as a 25% bonus, generous holiday, and pension.

Sound like you? Please get your CV over to us ASAP.