Senior Field Operations Excellence Coach - National Travel

Moto; Dunstable; Vor Ort; GBP 46.000 - 56.000; Vollzeit

Benefits dieser Stelle

25 days holiday pro rata

Bonus up to 20% of salary

Exclusive discounts (up to 55%)

Enhanced maternity/paternity/pension/s

Zusammenfassung

Moto is seeking a confident, commercially minded Senior Operations Excellence Coach to lead and develop a team of coaches across a national footprint. The role requires field-based leadership, with extensive travel and overnights, to drive improvements in audits, customer experience and operational performance across brands.

You’ll work with Brand Leads and Operations teams to strengthen capability, deploy labour efficiently, manage waste, and deliver profitable sales.

Qualifikationen

• Experienced operational leader with a strong coaching style.
• Significant operational experience within hospitality and fast-paced, customer-focused environments.
• Ability to lead, motivate and develop a geographically dispersed team.
• Strong knowledge of Brand standards and their impact on customer experience and commercial performance.
• Confident using performance data to identify priorities and drive action.

Aufgaben

• Leading, coaching and developing a team of Operations Excellence Coaches.
• Setting clear priorities and focusing activity on areas of greatest opportunity and risk.
• Supporting sites through visits, audits, performance insight and practical coaching.
• Helping site leaders improve standards, compliance, customer experience and commercial performance.
• Building relationships with Brand Leads and Operations leaders.
• Translating business priorities into clear, achievable actions for coaches and site teams.
• Using data and site feedback to identify trends and improvement opportunities.
• Leading targeted improvement campaigns and tracking their impact.
• Identifying capability gaps and implementing training and development solutions.
• Ensuring learning and accreditation are embedded through ongoing coaching and follow-up.
• Providing clear, data-led reporting and actionable insight to senior stakeholders.
• Identifying and escalating significant safety, compliance and operational risks.

Kenntnisse

Leadership

Coaching

Hospitality knowledge

Data-driven

Stakeholder management

Jobbeschreibung

Moto is seeking a confident, commercially minded Senior Operations Excellence Coach to lead and develop a team of coaches across a national footprint. The role requires field-based leadership, with extensive travel and overnights, to drive improvements in audits, customer experience and operational performance across brands.

You’ll work with Brand Leads and Operations teams to strengthen capability, deploy labour efficiently, manage waste, and deliver profitable sales.