Operations Excellence Coach

Moto Hospitality; Dunstable; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Holiday allowance

Bonus potential

Discounts

Pension & life assurance

Training opportunities

Job summary

Moto Hospitality seeks a confident Senior Operations Excellence Coach to lead and develop a geographically dispersed team of coaches, working with Brand Leads and Operations teams to strengthen performance and deliver measurable improvements across all sites and brands.

You will drive operational audits, customer satisfaction, training compliance and leadership accreditation, while ensuring effective labour deployment, waste control and profitable sales with clear actions and sustained progress.

Qualifications

• Seasoned leader with proven ability to coach and develop dispersed teams.
• Experience aligning sites to brand standards and performance metrics.
• Strong data-driven mindset to identify trends and drive improvements.

Responsibilities

• Lead and develop a field-based team of Operations Excellence Coaches across a geographical area.
• Set clear priorities and focus activity on high-opportunity areas.
• Provide site visits, audits, and performance insights to drive compliance and improvement.
• Help site leaders improve standards, customer experience and commercial performance.
• Build relationships with Brand Leads and Operations leaders; translate priorities into actionable coaching.
• Use data to identify trends and opportunities; lead improvement campaigns and measure impact.
• Identify capability gaps and implement training and development solutions.
• Ensure ongoing coaching and accreditation; provide clear reporting to senior stakeholders.
• Identify and escalate significant safety, compliance and operational risks.

Skills

Leadership coaching

Team leadership

Data analysis

Brand standards

Job description

This is a highly visible, field-based leadership role where you'll lead and develop a team of Operations Excellence Coaches, while also supporting sites across your own geographical area. You'll work closely with our Brand Leads and Operations teams to strengthen performance, build capability and deliver meaningful, measurable improvements across all our brands.

Why Join Us?

• Time off: 25 days holiday pro rata
• Excellent bonus potential up to 20% of salary
• Exclusive discounts: Up to 55% off for you, your partner, and loved ones
• Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
• Career development: Fantastic training opportunities, including funding for qualifications

What you'll be doing

You'll help our sites and brands achieve their operational audit, customer satisfaction, training compliance and leadership accreditation measures. Your work will also support efficient labour deployment, waste control, effective production, reduced unknown loss and the delivery of profitable sales. Just as importantly, you'll create a consistent and effective approach across the Operations Excellence Coach team, ensuring actions are clear, progress is followed up and improvements are sustained.

You’ll be responsible for:

• Leading, coaching and developing a team of Operations Excellence Coaches
• Setting clear priorities and focusing activity on the areas of greatest opportunity and risk
• Supporting sites through visits, audits, performance insight and practical coaching
• Helping site leaders improve standards, compliance, customer experience and commercial performance
• Building strong relationships with Brand Leads and Operations leaders
• Translating business priorities into clear, achievable actions for coaches and site teams
• Using data and site feedback to identify trends and improvement opportunities
• Leading targeted improvement campaigns and tracking their impact
• Identifying capability gaps and implementing practical training and development solutions
• Ensuring learning and accreditation are embedded through ongoing coaching and follow-up
• Providing clear, data-led reporting and actionable insight to senior stakeholders
• Identifying and escalating significant safety, compliance and operational risks.

At Moto, we're focused on delivering consistently high standards and a great experience for our customers, whichever site or brand they visit. We're looking for a confident and commercially minded Senior Operations Excellence Coach to help turn that ambition into action., Is an experienced operational leader with a strong coaching style Can lead, motivate and develop a geographically dispersed team Strong knowledge of Brand standards Understands how operational standards influence customer experience and commercial performance Confident using performance data to identify priorities and drive action Can build trusted relationships and influence stakeholders at different levels Comfortable challenging constructively and holding others accountable Can balance strategic thinking with practical, hands-on site support Organised, adaptable and able to manage competing priorities Is comfortable with regular national travel and overnight stays