Senior Operations Excellence Coach

Moto; Dunstable; On-site; GBP 46,000 - 56,000; Full time

Benefits offered by this job

25 days holiday pro rata

Bonus up to 20% of salary

Exclusive discounts (up to 55%)

Enhanced maternity/paternity/pension/s

Job summary

Moto is seeking a confident, commercially minded Senior Operations Excellence Coach to lead and develop a team of coaches across a national footprint. The role requires field-based leadership, with extensive travel and overnights, to drive improvements in audits, customer experience and operational performance across brands.

You’ll work with Brand Leads and Operations teams to strengthen capability, deploy labour efficiently, manage waste, and deliver profitable sales.

Qualifications

• Experienced operational leader with a strong coaching style.
• Significant operational experience within hospitality and fast-paced, customer-focused environments.
• Ability to lead, motivate and develop a geographically dispersed team.
• Strong knowledge of Brand standards and their impact on customer experience and commercial performance.
• Confident using performance data to identify priorities and drive action.

Responsibilities

• Leading, coaching and developing a team of Operations Excellence Coaches.
• Setting clear priorities and focusing activity on areas of greatest opportunity and risk.
• Supporting sites through visits, audits, performance insight and practical coaching.
• Helping site leaders improve standards, compliance, customer experience and commercial performance.
• Building relationships with Brand Leads and Operations leaders.
• Translating business priorities into clear, achievable actions for coaches and site teams.
• Using data and site feedback to identify trends and improvement opportunities.
• Leading targeted improvement campaigns and tracking their impact.
• Identifying capability gaps and implementing training and development solutions.
• Ensuring learning and accreditation are embedded through ongoing coaching and follow-up.
• Providing clear, data-led reporting and actionable insight to senior stakeholders.
• Identifying and escalating significant safety, compliance and operational risks.

Skills

Leadership

Coaching

Hospitality knowledge

Data-driven

Stakeholder management

Job description

Senior Operations Excellence Coach

Field based, with national travel and overnight stays
Permanent - Full Time - 40 hours
£51,000 + benefits

At Moto, we’re focused on delivering consistently high standards and a great experience for our customers, whichever site or brand they visit. We’re looking for a confident and commercially minded Senior Operations Excellence Coach to help turn that ambition into action.

This is a highly visible, field-based leadership role where you’ll lead and develop a team of Operations Excellence Coaches, while also supporting sites across your own geographical area. You’ll work closely with our Brand Leads and Operations teams to strengthen performance, build capability and deliver meaningful, measurable improvements across all our brands.

Why Join Us?

Time off: 25 days holiday pro rata

Excellent bonus potential up to 20% of salary

Exclusive discounts: Up to 55% off for you, your partner, and loved ones

Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance

Career development: Fantastic training opportunities, including funding for qualifications

What you’ll be doing

You’ll help our sites and brands achieve their operational audit, customer satisfaction, training compliance and leadership accreditation measures. Your work will also support efficient labour deployment, waste control, effective production, reduced unknown loss and the delivery of profitable sales.

Just as importantly, you’ll create a consistent and effective approach across the Operations Excellence Coach team, ensuring actions are clear, progress is followed up and improvements are sustained.

You’ll be responsible for:

• Leading, coaching and developing a team of Operations Excellence Coaches
• Setting clear priorities and focusing activity on the areas of greatest opportunity and risk
• Supporting sites through visits, audits, performance insight and practical coaching
• Helping site leaders improve standards, compliance, customer experience and commercial performance
• Building strong relationships with Brand Leads and Operations leaders
• Translating business priorities into clear, achievable actions for coaches and site teams
• Using data and site feedback to identify trends and improvement opportunities
• Leading targeted improvement campaigns and tracking their impact
• Identifying capability gaps and implementing practical training and development solutions
• Ensuring learning and accreditation are embedded through ongoing coaching and follow-up
• Providing clear, data-led reporting and actionable insight to senior stakeholders
• Identifying and escalating significant safety, compliance and operational risks.

We’re looking for someone who:

• Is an experienced operational leader with a strong coaching style
• You’ll bring significant operational experience within hospitality, with a strong understanding of what great looks like in a fast-paced, customer-focused environment.
• Can lead, motivate and develop a geographically dispersed team
• Strong knowledge of Brand standards
• Understands how operational standards influence customer experience and commercial performance
• Confident using performance data to identify priorities and drive action
• Can build trusted relationships and influence stakeholders at different levels
• Comfortable challenging constructively and holding others accountable
• Can balance strategic thinking with practical, hands-on site support
• Organised, adaptable and able to manage competing priorities
• Is comfortable with regular national travel and overnight stays

Why join Moto?

This is an opportunity to make an impact across our wider business, helping our teams deliver consistently brilliant standards for our customers. You’ll have the scope to shape how operational excellence is delivered, develop a talented coaching team and influence improvements across all of our brands.

If you’re passionate about developing people, improving performance and helping operational teams succeed, we’d love to hear from you.

INDCS