Senior Operations Excellence Coach

Moto Hospitality; Harlington; On-site; GBP 46,000 - 56,000; Full time

Benefits offered by this job

25 days holiday pro rata

Bonus up to 20% of salary

Exclusive discounts up to 55%

Enhanced maternity, paternity, pension

Training funding for qualifications

Job summary

Moto Hospitality is seeking a Senior Operations Excellence Coach to lead a field-based team across the nationwide sites. You will coach and develop Operations Excellence Coaches, drive performance improvements and ensure adherence to brand standards while optimizing labour, waste and customer experience.

You will partner with Brand Leads and Operations to deliver measurable improvements and sustain best practices across all brands.

Qualifications

• Senior operations leader with a strong coaching style.
• Significant hospitality operations experience in a fast-paced, customer-focused environment.
• Ability to lead, motivate and develop a geographically dispersed team.
• Strong knowledge of brand standards and customer experience drivers.
• Knows how operational standards influence commercial performance and staff training.

Responsibilities

• Lead, coach and develop a team of Operations Excellence Coaches.
• Set clear priorities and focus activity on high-opportunity areas.
• Support sites through visits, audits, and performance insights.
• Help site leaders improve standards, compliance, customer experience and commercial performance.
• Build strong relationships with Brand Leads and Operations leaders.
• Translate business priorities into clear actions for coaches and site teams.
• Use data and site feedback to identify trends and improvement opportunities.
• Lead targeted improvement campaigns and track impact.
• Identify capability gaps and implement practical training solutions.
• Ensure learning and accreditation are embedded through coaching and follow-up.
• Provide clear, data-led reporting and actionable insight to senior stakeholders.
• Identify and escalate significant safety, compliance and operational risks.

Skills

Operational leadership

Coaching

Team development

Data-driven

Stakeholder management

Performance improvement

Job description

Field based, with national travel and overnight stays

Permanent - Full Time - 40 hours

£51,000 + benefits

At Moto, we’re focused on delivering consistently high standards and a great experience for our customers, whichever site or brand they visit. We’re looking for a confident and commercially minded Senior Operations Excellence Coach to help turn that ambition into action.

This is a highly visible, field-based leadership role where you’ll lead and develop a team of Operations Excellence Coaches, while also supporting sites across your own geographical area. You’ll work closely with our Brand Leads and Operations teams to strengthen performance, build capability and deliver meaningful, measurable improvements across all our brands.

Why Join Us?

• Time off: 25 days holiday pro rata
• Excellent bonus potential up to 20% of salary
• Exclusive discounts: Up to 55% off for you, your partner, and loved ones
• Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
• Career development: Fantastic training opportunities, including funding for qualifications

What You’ll Be Doing

You’ll help our sites and brands achieve their operational audit, customer satisfaction, training compliance and leadership accreditation measures. Your work will also support efficient labour deployment, waste control, effective production, reduced unknown loss and the delivery of profitable sales.

Just as importantly, you’ll create a consistent and effective approach across the Operations Excellence Coach team, ensuring actions are clear, progress is followed up and improvements are sustained.

You’ll Be Responsible For

• Leading, coaching and developing a team of Operations Excellence Coaches
• Setting clear priorities and focusing activity on the areas of greatest opportunity and risk
• Supporting sites through visits, audits, performance insight and practical coaching
• Helping site leaders improve standards, compliance, customer experience and commercial performance
• Building strong relationships with Brand Leads and Operations leaders
• Translating business priorities into clear, achievable actions for coaches and site teams
• Using data and site feedback to identify trends and improvement opportunities
• Leading targeted improvement campaigns and tracking their impact
• Identifying capability gaps and implementing practical training and development solutions
• Ensuring learning and accreditation are embedded through ongoing coaching and follow-up
• Providing clear, data-led reporting and actionable insight to senior stakeholders
• Identifying and escalating significant safety, compliance and operational risks.

We’re Looking For Someone Who

• Is an experienced operational leader with a strong coaching style
• You’ll bring significant operational experience within hospitality, with a strong understanding of what great looks like in a fast-paced, customer-focused environment.
• Can lead, motivate and develop a geographically dispersed team
• Strong knowledge of Brand standards
• Understands how operational standards influence customer experience and commercial performance
• Confident using performance data to identify priorities and drive action
• Can build trusted relationships and influence stakeholders at different levels
• Comfortable challenging constructively and holding others accountable
• Can balance strategic thinking with practical, hands-on site support
• Organised, adaptable and able to manage competing priorities
• Is comfortable with regular national travel and overnight stays

Why join Moto?

This is an opportunity to make an impact across our wider business, helping our teams deliver consistently brilliant standards for our customers. You’ll have the scope to shape how operational excellence is delivered, develop a talented coaching team and influence improvements across all of our brands.

If you’re passionate about developing people, improving performance and helping operational teams succeed, we’d love to hear from you.