Senior Facilities Operations Manager - Retail FM

OCS; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

OCS UK & Ireland is seeking an Operations Manager to oversee a key contract in the Retail sector. You will lead a site-based or mobile operations team, ensuring safety, on-time delivery, and budget control while maintaining high quality and customer satisfaction.

Applicants should have senior facilities management experience, strong H&S qualifications, excellent communication, and solid IT skills (Advanced Excel).

Qualifications

• Senior management experience in facilities management.
• Experience leading site-based or mobile operational teams.
• Relevant H&S qualifications: IOSH, NEBOSH, SMSTS.
• Strong commercial and financial acumen.
• Excellent communication, including presentations and reports.
• Strong IT skills including advanced Excel.

Responsibilities

• Ensure works are delivered safely on time, within budget and to the required quality standards.
• Responsible for all operational service delivery including risk and compliance in the region through contract delivery teams.
• Own the customer relationship, promoting a one-team approach and issue resolution.
• Carry out technical inspections and building workarounds and proactively identify tasks.
• Oversee incidents & failure management.
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration.
• Establish contract performance management procedures including targets and reporting mechanisms.

Skills

Communication

Advanced Excel

Financial acumen

Education

IOSH/NEBOSH/SMSTS

Tools

Excel

Job description

OCS UK & Ireland is seeking an Operations Manager to oversee a key contract in the Retail sector. You will lead a site-based or mobile operations team, ensuring safety, on-time delivery, and budget control while maintaining high quality and customer satisfaction.

Applicants should have senior facilities management experience, strong H&S qualifications, excellent communication, and solid IT skills (Advanced Excel).