Operations Manager

OCS; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

OCS UK & Ireland is seeking an Operations Manager to oversee a key contract in the Retail sector. You will lead a site-based or mobile operations team, ensuring safety, on-time delivery, and budget control while maintaining high quality and customer satisfaction.

Applicants should have senior facilities management experience, strong H&S qualifications, excellent communication, and solid IT skills (Advanced Excel).

Qualifications

• Senior management experience in facilities management.
• Experience leading site-based or mobile operational teams.
• Relevant H&S qualifications: IOSH, NEBOSH, SMSTS.
• Strong commercial and financial acumen.
• Excellent communication, including presentations and reports.
• Strong IT skills including advanced Excel.

Responsibilities

• Ensure works are delivered safely on time, within budget and to the required quality standards.
• Responsible for all operational service delivery including risk and compliance in the region through contract delivery teams.
• Own the customer relationship, promoting a one-team approach and issue resolution.
• Carry out technical inspections and building workarounds and proactively identify tasks.
• Oversee incidents & failure management.
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration.
• Establish contract performance management procedures including targets and reporting mechanisms.

Skills

Communication

Advanced Excel

Financial acumen

Education

IOSH/NEBOSH/SMSTS

Tools

Excel

Job description

About The Role:

Working Pattern

The role requires you to suit the business needs

We are currently recruiting for an Operations Manager to oversee a key contract within our Retail sector.

Your key responsibilities will include:

• Ensuring that all works are delivered safely on time, within budget and to the required quality standards.
• Responsible for all operational service delivery including risk and compliance in the region through contract delivery teams.
• Own the customer relationship, promoting a one-team approach and issue resolution.
• Carry out technical inspections and building workarounds and proactively identify tasks.
• Oversee incidents & failure management.
• Ownership of customer relationships, delivering exceptional customer experience, true partnership and collaboration.
• Establish contract performance management procedures including targets and reporting mechanisms.

You will meet the following criteria:

• Applicants must have the right to work in the UK
• Senior Management experience in the facilities management area, managing soft services and project works
• Experience managing an operational site-based or mobile team.
• Have relevant H&S qualifications for the position (IOSH, NEBOSH, SMSTS).
• Strong commercial and financial acumen
• Excellent communication skills including presentation and written report writing.
• Good IT skills, including advanced Excel.

About The Company:

Additional Requirements

Due to the nature of this role, you will need access to a smartphone that can support our approved work applications for tasks such as clocking in and out (if you are required to use our time and attendance system for your role), viewing schedules, completing training and receiving work-related communications.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.