Mobile Facilities Operations Supervisor (East Midlands)

Manchester Arndale; Nottingham; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

OCS UK & Ireland is seeking an Operations Supervisor to lead mobile workplace services across sites in the East Midlands. You’ll manage cleaning, reception, security, catering, and meeting room services to ensure a professional, safe environment for staff and visitors.

The role requires strong leadership, coordination of multiple contractors, and adherence to health and safety standards. Experience in facilities operations and familiarity with systems like Kalidus and Intelex are valuable.

Qualifications

• Experience in facilities or workplace services
• Strong leadership and team coordination skills
• Excellent customer service and stakeholder management abilities
• High attention to detail, especially in presentation and cleanliness
• Ability to manage multiple contractors and service streams
• Good communication and problem-solving skills
• Familiarity with office systems (room booking tools, helpdesk systems, etc.)

Responsibilities

• Oversee daily soft/ hard services operations including Front of house and contractors
• Ensure office areas, meeting rooms, and communal spaces are maintained to a high corporate standard
• Supervise reception and front-of-house teams to deliver a professional client-facing experience
• Deliver and maintain all staff training in line with company policy
• Ensure staff eLearning is up to date and completed
• Coordinate meeting room setups, events, and hospitality services
• Manage external vendors and contractors, ensuring SLA and KPI compliance
• Conduct routine inspections of cleanliness, presentation, and service quality
• Handle employee and client service requests, feedback, and complaints promptly
• Ensure compliance with workplace health, safety, and hygiene standards
• Monitor stock levels of office consumables (e.g., refreshments, cleaning supplies)
• Support space planning activities such as desk moves and office reconfigurations
• Maintain accurate records, reports, and service logs
• Managing staff holidays RTW, arranging sick cover Holiday cover where needed
• Cover front of house duties when needed
• Dealing with day-to-day requests of stakeholders
• Be familiar with internal applications – Safety Culture. Kalidus, Intelex for audits and staff appraisals
• Take ownership of incident control packs for each site within the region (e.g. fire evac plans disaster recovery plans)
• Flexible working times when required
• Site based only
• Cover cleaning on site when necessary
• Follow any reasonable request by the Regional Manager

Job description

OCS UK & Ireland is seeking an Operations Supervisor to lead mobile workplace services across sites in the East Midlands. You’ll manage cleaning, reception, security, catering, and meeting room services to ensure a professional, safe environment for staff and visitors.

The role requires strong leadership, coordination of multiple contractors, and adherence to health and safety standards. Experience in facilities operations and familiarity with systems like Kalidus and Intelex are valuable.