Facilities Assistant – Soft FM & Service Delivery

OCS; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

OCS UK & Ireland is seeking a dedicated Facilities Supervisor to support soft FM services across a multi-site environment in Manchester. You will coordinate cleaning, waste, reception, catering and other support services while maintaining health and safety compliance and delivering excellent service levels.

The role requires experience managing soft services within a facilities management setting, strong organisational and communication skills, and the ability to lead operational teams and

Qualifications

• Must have Right to Work in the UK and ability to pass very high level security clearance.
• Proven experience managing soft services within a facilities management or service delivery environment.
• Experience supervising operational teams and coordinating service delivery across multiple workstreams.
• Strong organisational and interpersonal communication skills with ability to maintain client relationships.
• Strong IT skills, including Microsoft Office applications and reporting systems.
• Ability to analyse operational data and produce accurate management reports.

Responsibilities

• Assist with the day-to-day delivery of soft FM services including cleaning, waste management, security, reception and catering.
• Conduct routine workplace inspections and report issues or service deficiencies.
• Support meeting room setup, office moves and event arrangements.
• Liaise with contractors, suppliers, and service providers to ensure standards are maintained.
• Respond to facility-related requests and help resolve employee or customer queries.
• Monitor stock levels of consumables and place orders when required.
• Maintain accurate records, reports, and compliance documentation.
• Promote health, safety, and environmental standards within the workplace.
• Support audits and ensure service delivery meets agreed service levels and KPIs.

Skills

Right to work in the UK

Security clearance

Facilities management experience

Team supervision

Analytical reporting

MS Office

Tools

CAFM platforms

Helpdesk systems

Job description

OCS UK & Ireland is seeking a dedicated Facilities Supervisor to support soft FM services across a multi-site environment in Manchester. You will coordinate cleaning, waste, reception, catering and other support services while maintaining health and safety compliance and delivering excellent service levels.

The role requires experience managing soft services within a facilities management setting, strong organisational and communication skills, and the ability to lead operational teams and