Senior Facilities Manager

Mitie; City Of London; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Employee benefits package

Job summary

Mitie Group in London and the Southeast is seeking a Senior Facilities Manager to lead integrated facilities management across a portfolio of Tier 1 office locations.

You will drive operational excellence, ensure compliance and safety, manage budgets and supplier performance, and develop teams in a dynamic, matrix organisation.

Qualifications

• Experience with IFM operations, service delivery and contracts.
• Proven experience leading teams in FM, property or workplaces.
• Commercially astute with budgets, supplier performance and business cases.
• Excellent stakeholder management and customer-focused communication.
• Proficiency in MS Office and working in a matrix organisation.

Responsibilities

• Lead the delivery of hard and soft FM services across office locations in the Southeast, ensuring contractual compliance, budgets, KPIs, and SLAs.
• Create and maintain a strong health and safety culture while managing building risks, incidents, inspections, audits, and regulatory compliance.
• Manage building performance, budgets, supplier relationships, and operational escalations, driving continuous improvement and best practice.
• Develop relationships with client stakeholders, service line leads, and internal teams to ensure service resilience and customer satisfaction.
• Lead, coach, and develop direct and matrix-managed teams, setting clear performance objectives and supporting ongoing professional development.

Skills

IFM operations

Team leadership

Budget management

Stakeholder management

MS Office

Job description

ROLE: Senior Facilities Manager
HOURS: 40hrs per week | Mon - Fri
LOCATION: London & Southeast England

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Manager to lead the delivery of integrated facilities management services across a portfolio of Tier 1 office locations, ensuring operational excellence, compliance, customer satisfaction, and continuous improvement.

Role Responsibilities

• Lead the delivery of hard and soft FM services across office locations across the Southeast of England, ensuring compliance with contractual requirements, budgets, KPIs, and service level agreements.
• Create and maintain a strong health and safety culture while managing building risks, incidents, inspections, audits, and regulatory compliance.
• Manage building performance, budgets, supplier relationships, and operational escalations, driving continuous improvement and best practice across the portfolio.
• Develop strong relationships with client stakeholders, service line leads, and internal teams to ensure service resilience, customer satisfaction, and effective governance.
• Lead, coach, and develop both direct and matrix-managed teams, setting clear performance objectives and supporting ongoing professional development.

Required Qualifications

Applicants must meet the below defined requirements for the role.

• Strong understanding of Integrated Facilities Management (IFM) operations, service delivery, and contractual frameworks.
• Proven experience leading teams within a facilities management, property, or workplace services environment.
• Commercially astute with experience managing budgets, supplier performance, and building business cases.
• Excellent stakeholder management, communication, and relationship-building skills with a strong customer focus.
• Proficiency in Microsoft Office applications and the ability to work effectively within a matrix organisation.

What's in it for you?

• Opportunity to lead high-profile Tier 1 office environments for one of the UK's leading facilities management providers.
• Career development opportunities within a collaborative and innovative national FM team.
• Access to Mitie's market-leading employee benefits package designed to support your wellbeing and lifestyle.
• Opportunity to influence continuous improvement, operational excellence, and workplace strategy initiatives.
• A varied and rewarding role with significant stakeholder engagement and leadership responsibility.