Senior EV Technical Support Engineer - Europe Travel

BYD EUROPE; Hounslow; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

25 holidays + public holidays

Pension plan

Commute allowance

Car salary sacrifice

Team-building events

Job summary

BYD Europe seeks a Senior Technical Support Engineer for Passenger Cars to deliver high-quality service to customers and service providers in the UK, building regional technical capability and ensuring efficient operation.

The role requires leading onsite responses, data-driven investigations, warranty review, and training delivery. Occasional travel across Europe and to HQ will be involved. You will contribute to BYD’s zero-emission goals and work with a global engineering team.

Qualifications

• Bachelor’s degree or above with at least 2 years’ automotive technical support experience.
• IMI EV/Hybrid Level 3 certification or equivalent; Level 4 is a plus.
• Fluent English; Mandarin or another European language is a plus.

Responsibilities

• Provide technical support across the UK via service portal, remote diagnostics and onsite visits.
• Lead onsite responses to escalated cases and perform technical investigations.
• Collect vehicle data and diagnostic logs to support root cause analysis with HQ engineering teams.
• Review warranty claims from a technical perspective, ensuring repairs are accurate and in line with BYD standards.
• Plan and deliver technical training, including new product launches and technician programmes.
• Publish technical bulletins and typical repair case studies for the retailer network.
• Visit retailers regularly and run meetings with partners and HQ to build regional capability.
• Audit retailer workshops for compliance with BYD standards, high-voltage safety requirements.

Skills

Cross-cultural communication

Cross-functional coordination

Technical support

Education

Bachelor’s degree or above

IMI Level 3 EV/Hybrid qualification

IMI Level 4 (plus)

Job description

BYD Europe seeks a Senior Technical Support Engineer for Passenger Cars to deliver high-quality service to customers and service providers in the UK, building regional technical capability and ensuring efficient operation.

The role requires leading onsite responses, data-driven investigations, warranty review, and training delivery. Occasional travel across Europe and to HQ will be involved. You will contribute to BYD’s zero-emission goals and work with a global engineering team.