Senior EV Technical Support Engineer – Europe

BYD Europe; Uxbridge; Remote; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Holiday entitlement and public holiday

Pension (Scottish Widow)

Commute allowance

Salary sacrifice car scheme

Team-building events

Job summary

BYD Europe is seeking a Senior Technical Support Engineer for Passenger Cars to provide exceptional service to customers and service providers in the UK, while building regional technical capability and delivering efficient operations. The role is based in Uxbridge and requires travel across Europe to support installations, training and warranty activities.

The ideal candidate has a technical degree with at least 2 years in automotive technical support, preferred NEV/EV experience, and valid

Qualifications

• Bachelor’s degree or higher in a technical field.
• IMI Level 3 EV/Hybrid qualification or equivalent high-voltage cert is required; IMI Level 4 is a plus.
• Fluent English with cross-cultural communication and cross-functional coordination skills; Mandarin or another European language is a plus.
• Willingness to travel frequently across Europe and occasionally to China.

Responsibilities

• Provide technical support across the UK, delivering fast and effective solutions through the service portal, remote diagnostics and onsite visits.
• Identify and report recurring, emerging and critical faults to headquarters, and drive timely resolution of quality issues.
• Lead onsite responses to escalated cases and special events, carrying out technical investigation and analysis as required.
• Collect vehicle data and diagnostic logs to support root cause analysis with headquarters engineering teams.
• Review warranty claims from a technical perspective, ensuring repairs are accurate, justified and in line with BYD standards.
• Plan and deliver technical training, including new product launches, technician level programmes and on-the-job training.
• Develop and publish technical bulletins and typical repair case studies for the retailer network.
• Visit retailers regularly and run meetings and workshops with partners and headquarters to build regional technical capability.
• Audit retailer workshops for compliance with BYD standards, including special tools, equipment and high-voltage safety requirements.
• Support senior management and key customers on complex technical escalations, providing clear and professional communication.

Skills

Cross-cultural communication

Cross-functional coordination

Fluent English

Travel readiness

Education

Bachelor’s degree or above

IMI Level 3 EV/Hybrid qualification

IMI Level 4 qualification (plus)

Job description

BYD Europe is seeking a Senior Technical Support Engineer for Passenger Cars to provide exceptional service to customers and service providers in the UK, while building regional technical capability and delivering efficient operations. The role is based in Uxbridge and requires travel across Europe to support installations, training and warranty activities.

The ideal candidate has a technical degree with at least 2 years in automotive technical support, preferred NEV/EV experience, and valid