Area Service Manager - Passenger Cars

BYD Europe; Rectory Hartlands; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Competitive remuneration

25 holidays + public holidays

Scottish Widow workplace pension

Private healthcare

Salary sacrifice car scheme

Department & company wide teambuilding

Job summary

BYD Europe is seeking an Area Service Manager for the UK to build and sustain high-quality aftersales service across the dealer network. You will ensure customer-centric service delivery, oversee spare parts installation during launches, and collaborate with internal teams to optimize CRM and reporting.

This role requires strong organisation, an engineering background, and hands-on EV expertise. You will be the primary contact for dealers and national sales companies, driving service product

Qualifications

• Degree in Engineering or equivalent.
• Proven EV technical experience and know-how.
• Extensive knowledge of diagnosis tools and reports.
• Automotive background in technical roles (OEM preferred).

Responsibilities

• Identify and implement operational processes to provide exemplary service to dealers.
• Facilitate installation of spare parts during start-ups and product launches.
• Collaborate with internal teams to optimize customer communication and CRM.
• Report to internal stakeholders to improve customer experience.
• Be the primary contact across digital and physical touchpoints.

Skills

EV technical experience

Diagnosis tools knowledge

Organised with parallel workstreams

Automotive background

MS Office proficiency

Education

Degree in Engineering

Tools

CRM platform

Excel

PowerPoint

Job description

About the role:

The Area Service Manager play an important role to set up the After Sales activities in the UK Passenger Cars. You will be responsible for building and maintaining a strong and customer focused After Sales service level in UK You will support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You will act as contact person for our National Sales Companies and dealers. You will play an important role in implementing and maintaining service products and After Sales propositions. You will secure that the service procedure is carried out correctly and performs all administrative tasks needed.

Under the responsibility of the After-Sales Manager UK the Area Service Manager ’s main mission will be to ensure to support the UK aftersales market and putting customers at the forefront of everything we do.

Responsibilities:

• Identify and implement the operational processes and systems necessary to provide exemplary service to dealers.


• Facilitate the installation of spare parts during start-ups and product launches.


• Identify gaps and support internal departments to resolve issues.


• Identify and implement tactical optimization initiatives of daily operations, processes and systems for the efficiency of transportation capacity, warehouses or service centres.


• Support and cooperate with other internal departments and legal resources to ensure national laws are adhered to and required reports regarding parts and accessories to local authorities are submitted on time.


• Work closely with internal teams, partners and various service providers to optimize customer communication, process flow and parts availability planning with the application and CRM.


• Collaborate with sales and service operations in resource planning and process execution, with respect to sales forecasting, inventory level and supply chain management.


• Take a customer-centric approach and provide a unique customer experience and easy support.


• Use customer feedback to continually improve the service provided to BYD customers.


• Understand customer and market trends and anticipate customer expectations within BYD and its competitors.


• Provide reports and share information with internal stakeholders to improve customer experience


• Document customer updates throughout their journey, using the CRM platform, ensuring up-to-date data capture.


• Be the primary point of contact, for the customer, across digital and physical touchpoints via different channels (inbound and outbound).


• Be the ambassador of BYD in the area of responsibility.

Your profile:

• Degree in Engineering or equivalent.


• Proven and certified EV technical experience and know-how is a must have.


• Extensive knowledge of diagnosis tools and reports.


• Vast experience in a similar job ideally in an agile, start-up environment (hands-on attitude).


• Extremely organised, ability to work with parallel workstreams, and manage pressure.


• Automotive background in technical roles (ideally for an OEM).


• Ability to work with different departments and characters, outstanding communication skills.


• Result driven.


• Confident in working with Microsoft Office suite (Excel, Powerpoint).

We offer:

• Performance and experience based competitive remuneration


• 25 holidays + public holidays


• Scottish Widow workplace pension


• Private healthcare


• Salary sacrifice car scheme


• Department & company wide teambuilding events.


• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team