Regional After-Sales Tech & Quality Lead

BYD EUROPE; Uxbridge; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Performance-based pay

25 holidays + public holidays

Scottish Widow workplace pension

Commute allowance

Salary sacrifice car scheme

Department & company-wide teambuilding

Exciting European transition to Zero-"

Job summary

BYD Europe is seeking an After-Sales Technical Support Manager to lead regional technical support operations, engineering collaboration, and warranty policy execution across our dealer network in the UK.

You will drive root cause analysis, coordinate large-scale quality issues, manage a cross-functional team, and develop training programs to improve service quality and customer satisfaction.

Qualifications

• Minimum 3 years in automotive after-sales support or service operations.
• Strong understanding of vehicle systems, fault diagnosis, and repair technologies.
• Experience with large-scale product quality issue management or technical upgrade projects preferred.
• Experience with training needs analysis and program delivery.

Responsibilities

• Lead and coordinate regional after-sales technical support activities with timely resolution of issues.
• Drive root cause analysis and implementation of technical solutions for quality issues.
• Oversee improvement projects including OTA updates and recall campaigns.
• Manage escalation and resolution of critical VOR cases at dealerships.
• Define and implement regional technical management standards across dealers.
• Monitor dealer technical capabilities and drive continuous improvement.
• Support planning and delivery of regional technical training programs.

Skills

People management

Project management

Cross-functional communication

Problem solving

Customer focus

Education

Automotive engineering degree

NEV experience

Tools

Diagnostic systems

OTA software updates

Repair tools and manuals

Job description

BYD Europe is seeking an After-Sales Technical Support Manager to lead regional technical support operations, engineering collaboration, and warranty policy execution across our dealer network in the UK.

You will drive root cause analysis, coordinate large-scale quality issues, manage a cross-functional team, and develop training programs to improve service quality and customer satisfaction.