Senior Technical Support Engineer - Passenger Cars

BYD EUROPE; Hounslow; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

25 holidays + public holidays

Pension plan

Commute allowance

Car salary sacrifice

Team-building events

Job summary

BYD Europe seeks a Senior Technical Support Engineer for Passenger Cars to deliver high-quality service to customers and service providers in the UK, building regional technical capability and ensuring efficient operation.

The role requires leading onsite responses, data-driven investigations, warranty review, and training delivery. Occasional travel across Europe and to HQ will be involved. You will contribute to BYD’s zero-emission goals and work with a global engineering team.

Qualifications

• Bachelor’s degree or above with at least 2 years’ automotive technical support experience.
• IMI EV/Hybrid Level 3 certification or equivalent; Level 4 is a plus.
• Fluent English; Mandarin or another European language is a plus.

Responsibilities

• Provide technical support across the UK via service portal, remote diagnostics and onsite visits.
• Lead onsite responses to escalated cases and perform technical investigations.
• Collect vehicle data and diagnostic logs to support root cause analysis with HQ engineering teams.
• Review warranty claims from a technical perspective, ensuring repairs are accurate and in line with BYD standards.
• Plan and deliver technical training, including new product launches and technician programmes.
• Publish technical bulletins and typical repair case studies for the retailer network.
• Visit retailers regularly and run meetings with partners and HQ to build regional capability.
• Audit retailer workshops for compliance with BYD standards, high-voltage safety requirements.

Skills

Cross-cultural communication

Cross-functional coordination

Technical support

Education

Bachelor’s degree or above

IMI Level 3 EV/Hybrid qualification

IMI Level 4 (plus)

Job description

About The Role

Senior Technical Support Engineer Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

About The Role

Senior Technical Support Engineer Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.

Working location: Uxbridge, London

Responsibilities

• Provide technical support across the UK, delivering fast and effective solutions through the service portal, remote diagnostics and onsite visits.
• Identify and report recurring, emerging and critical faults to headquarters, and drive timely resolution of quality issues.
• Lead onsite responses to escalated cases and special events, carrying out technical investigation and analysis as required.
• Collect vehicle data and diagnostic logs (e.g. CAN traces) to support root cause analysis with headquarters engineering teams.
• Review warranty claims from a technical perspective, ensuring repairs are accurate, justified and in line with BYD standards.
• Plan and deliver technical training, including new product launches, technician level programmes and on-the-job training.
• Develop and publish technical bulletins and typical repair case studies for the retailer network.
• Visit retailers regularly and run meetings and workshops with partners and headquarters to build regional technical capability.
• Audit retailer workshops for compliance with BYD standards, including special tools, equipment and high-voltage safety requirements.
• Support senior management and key customers on complex technical escalations, providing clear and professional communication.

Requirements

• Bachelor’s degree or above, with at least 2 years’ experience in automotive technical support; NEV/EV background strongly preferred.
• IMI Level 3 EV/Hybrid qualification or equivalent high-voltage certification required; IMI Level 4 is a plus.
• Fluent English with strong cross-cultural communication and cross-functional coordination skills; Mandarin or another European language is a plus.
• Able to work under pressure to tight deadlines, with willingness to travel frequently across Europe and occasionally to China.

We offer

• Performance and experience based competitive remuneration
• 25 holidays + public holidays
• Scottish Widow workplace pension
• Commute allowance
• Salary sacrifice car scheme
• Department & company wide teambuilding events.
• An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.