Senior Enterprise Technical Account Manager

WinsAbove; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Cloudflare is seeking a Technical Account Manager (TAM) in London to own the post-contract support experience for Enterprise customers. You’ll be the primary technical contact, coordinating with product, engineering and account teams to resolve complex issues and align with customer roadmaps.

Successful candidates will have 8+ years in customer-facing technical roles, deep networking knowledge (BGP, OSPF, IPSec), and experience with multi-vendor data center deployments.

Qualifications

• Understanding of networking and routing protocols (BGP, OSPF, IPSec, GRE).
• Experience with security products and technologies (firewall, DDoS).
• System integration across multi-vendor environments & data centers.
• Basic troubleshooting tools: traceroute, Wireshark, dig, cURL.

Responsibilities

• Serve as primary technical support contact for top Enterprise customers.
• Collaborate with cross-functional teams to ensure high customer satisfaction.
• Provide customer feedback to product and engineering teams for improvements.
• Maintain knowledge of Cloudflare products and deployments across environments.
• Manage incidents and proactive guidance for long-term improvements.
• Travel up to 25% and work one weekend per quarter as required.

Skills

Networking fundamentals

Routing protocols (BGP, OSPF, IPSec,/G

Security product awareness

System integration

Troubleshooting (traceroute, Wireshark

Customer-facing experience

Enterprise customer work

OSI model understanding

Problem solving leadership

Tools

Wireshark

Traceroute

dig

cURL

Job description

Cloudflare is seeking a Technical Account Manager (TAM) in London to own the post-contract support experience for Enterprise customers. You’ll be the primary technical contact, coordinating with product, engineering and account teams to resolve complex issues and align with customer roadmaps.

Successful candidates will have 8+ years in customer-facing technical roles, deep networking knowledge (BGP, OSPF, IPSec), and experience with multi-vendor data center deployments.