Strategic Enterprise TAM — Network Security Advisor

Fortinet, Inc.; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Fortinet, Inc. is seeking a Technical Account Manager in London to build trusted advisor relationships with strategic enterprise customers and support their security journeys.

Based office in Moorgate, the role combines deep technical understanding with proactive guidance, troubleshooting complex environments, and delivering tailored Fortinet solutions to maximize ROI and customer satisfaction. You will collaborate across teams, manage incidents end-to-end, and report on service activities to

Qualifications

• Minimum 6 years of experience in a technical support/post-sales role.
• Bachelor's degree in Computer Science, Software Engineering or related field, or equivalent experience.
• Fortinet certification FCP, FCSS, FCX a distinct advantage or similar.

Responsibilities

• Develop a deep understanding of the customer business/technical needs to provide technical information, guidance and support.
• Become a trusted advisor by proactively guiding customers with technical recommendations and best practices.
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions.
• Take initiatives and ownership of customer incidents to drive timely resolutions.
• Manage customer communications and expectations until the closure of each case.
• Participate in customer conference calls or face to face customer meetings.
• Produce service reports to summarize service activity and performance for key stakeholders.
• Report Software/Hardware related issues to R&D department and assure follow-up.

Skills

TCP/IP

Routing & Switching

Security products

Troubleshooting

Customer management

Fortinet product knowledge

Education

Bachelor's degree in Computer Science or related field

Fortinet certifications (FCP/FCSS/FCX) advantageous

Job description

Fortinet, Inc. is seeking a Technical Account Manager in London to build trusted advisor relationships with strategic enterprise customers and support their security journeys.

Based office in Moorgate, the role combines deep technical understanding with proactive guidance, troubleshooting complex environments, and delivering tailored Fortinet solutions to maximize ROI and customer satisfaction. You will collaborate across teams, manage incidents end-to-end, and report on service activities to