Cloud Technical Account Manager (TAM) – Enterprise Advisory

Amazon Inc.; Greater London; In loco; GBP 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

Amazon AWS is seeking a Technical Account Manager to act as a principal technical advisor to enterprise and public sector customers, guiding adoption of AWS services and best practices. You will collaborate with AWS teams to keep environments healthy, manage risk, and optimize costs while delivering high-value guidance.

The TAM role emphasizes customer obsession, strategic influence with senior leaders, and a willingness to travel as needed to support customers and partnerships with Solutions

Competenze

• Experience with operational parameters and troubleshooting for three of the listed areas.
• Experience in technical engineering.
• Bachelor's degree required.

Mansioni

• Advise on solutions, provide technical guidance and advocate for the customer.
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
• Develop trusting relationships with customers and understand business needs.
• Drive technical discussions regarding incidents, trade-offs, and risk management.
• Consult with partners from developers to C-suite executives.
• Collaborate with Solutions Architects, Business Developers, and Sales Account Managers.
• Proactively identify opportunities for customers to gain value from AWS.
• Provide detailed reviews of service events and metrics.
• Help customers migrate workloads to the cloud.

Conoscenze

Operational troubleshooting

Technical engineering

Customer-facing experience

Formazione

Bachelor's degree

Strumenti

AWS services knowledge

Descrizione del lavoro

Amazon AWS is seeking a Technical Account Manager to act as a principal technical advisor to enterprise and public sector customers, guiding adoption of AWS services and best practices. You will collaborate with AWS teams to keep environments healthy, manage risk, and optimize costs while delivering high-value guidance.

The TAM role emphasizes customer obsession, strategic influence with senior leaders, and a willingness to travel as needed to support customers and partnerships with Solutions