Senior Enterprise Technical Account Manager

HostList; Greater London; Ibrido; GBP 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Descrizione del lavoro

Cloudflare is seeking a Technical Account Manager to own post-contract support for top Enterprise customers. You will manage technical interactions, collaborate with product and engineering, and drive customer success across the lifecycle.

Ideal candidates have deep networking knowledge, strong communication, and experience with large organizations. This hybrid role may include weekend coverage and up to 25% travel.

Competenze

• Minimum 8 years of previous experience in a customer-facing team with technical account management responsibilities.
• Strong understanding of networking concepts and security technologies.
• Ability to work with Fortune 500 customers and cross-functional teams.

Mansioni

• Serve as the primary technical contact and owner of post-contract support for top Enterprise customers.
• Coordinate with product, engineering, and account teams to ensure high customer satisfaction.
• Provide feedback to product and engineering and deliver Quarterly Support Reviews with SLA insights.
• Travel up to 25% and cover weekend rotations as required.
• Assist with incident response and proactive long-term optimizations.

Conoscenze

Customer-facing

Networking basics

Problem solving

Leadership

Communication

Travel up to 25%

Strumenti

Wireshark

Curl

Traceroute

Dig

Descrizione del lavoro

Cloudflare is seeking a Technical Account Manager to own post-contract support for top Enterprise customers. You will manage technical interactions, collaborate with product and engineering, and drive customer success across the lifecycle.

Ideal candidates have deep networking knowledge, strong communication, and experience with large organizations. This hybrid role may include weekend coverage and up to 25% travel.