Enterprise Technical Account Manager - Networking & Support

Getchangesignal; Greater London; In loco; GBP 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Cloudflare, Inc. is seeking a Technical Account Manager (TAM) to own the post-contract support experience for top Enterprise customers.

You will manage support interactions, escalations, and advocate for customer needs while coordinating with product, engineering, and account teams to align with roadmaps and technical requirements. Successful candidates will have strong customer service, leadership, and problem-solving skills, plus a deep understanding of Layer 3/4 networking.

Competenze

• 8+ years in a customer-facing technical account management role.
• Strong networking knowledge including Layer 3/4 concepts.
• Experience with Fortune 500 clients and enterprise environments.
• Experience in multi-vendor data center deployments.
• Excellent communication and problem-solving abilities.

Mansioni

• Serve as primary technical support contact for Enterprise customers.
• Coordinate with product, engineering, and account teams to ensure satisfaction.
• Escalate and manage customer issues, providing proactive guidance.
• Deliver quarterly reviews with SLA adherence and root-cause analysis.
• Travel up to 25% and work one weekend each quarter as needed.

Conoscenze

Networking basics

Customer service

Leadership

Problem solving

Fortune 500 experience

Strumenti

WireShark

Traceroute

cURL

dig

Descrizione del lavoro

Cloudflare, Inc. is seeking a Technical Account Manager (TAM) to own the post-contract support experience for top Enterprise customers.

You will manage support interactions, escalations, and advocate for customer needs while coordinating with product, engineering, and account teams to align with roadmaps and technical requirements. Successful candidates will have strong customer service, leadership, and problem-solving skills, plus a deep understanding of Layer 3/4 networking.