Senior Enterprise Customer Success Leader (Remote UK)

GitHub, Inc.; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading developer platform is seeking a Senior Customer Success Manager in the United Kingdom who will guide enterprise organizations through digital transformations. This role focuses on driving customer adoption and success through strong engagement with stakeholders. Candidates should have over 7 years in customer success management, a proven record with executive stakeholders, and be willing to travel up to 25%. Excellent mentorship opportunities are offered alongside competitive pay and benefits.

Benefits

Competitive pay

Generous learning opportunities

Excellent benefits

Qualifications

• 7+ years experience in customer success or related field.
• Experience managing executive stakeholder relationships.
• Ability to travel up to 25%.

Responsibilities

• Align with internal teams on customer priorities.
• Develop customer success plans aligning with business goals.
• Drive customer-specific roadmaps in collaboration with teams.
• Act as the voice of the customer across GitHub.

Skills

Customer success management

Change management

Stakeholder engagement

Data analysis

Mentoring

Education

Bachelor’s Degree in Business, Engineering, or related field

Master’s Degree in Business, Engineering, or related field

Tools

Salesforce

Gainsight

Job description

A leading developer platform is seeking a Senior Customer Success Manager in the United Kingdom who will guide enterprise organizations through digital transformations. This role focuses on driving customer adoption and success through strong engagement with stakeholders. Candidates should have over 7 years in customer success management, a proven record with executive stakeholders, and be willing to travel up to 25%. Excellent mentorship opportunities are offered alongside competitive pay and benefits.