Senior EMEA Workplace Experience Leader

CBRE Global Workplace Solutions (GWS); Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

CBRE Global Workplace Solutions (GWS) seeks a Workplace Experience Manager in London to lead a team delivering concierge, reception, meeting and event services, and general office duties. You will supervise staff, drive training, and nurture client relationships while ensuring efficient, compliant operations across the building.

You will coordinate daily activities, recruit and coach staff, and identify opportunities for cost savings and process improvements.

Qualifications

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated information and convey performance expectations.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Extensive organizational skills with a strong inquisitive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.

Skills

Staff supervision & training

Performance coaching

Leadership

Client relationship management

Negotiation

Process improvement

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

CBRE Global Workplace Solutions (GWS) seeks a Workplace Experience Manager in London to lead a team delivering concierge, reception, meeting and event services, and general office duties. You will supervise staff, drive training, and nurture client relationships while ensuring efficient, compliant operations across the building.

You will coordinate daily activities, recruit and coach staff, and identify opportunities for cost savings and process improvements.