Hospitality-Driven Workplace Experience Lead

CBRE Global Workplace Solutions (GWS); Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

CBRE Global Workplace Solutions in London is seeking a Workplace Experience Manager to lead a high-performing team, elevate service standards, and nurture a vibrant community on site. You will partner with the General Manager to shape the colleague experience, deliver events, and optimize operations while maintaining CBRE's standards.

The role requires 3-5 years in hospitality/workplace experience, strong leadership, and proficiency in Microsoft Office.

Qualifications

• Bachelor's degree preferred.
• 3-5 years experience in hospitality, workplace experience, or similar customer-centric environment.
• Proven experience in managing teams, hiring, developing and coaching.

Responsibilities

• Lead and develop a high-performing team across site(s).
• Oversee recruitment, onboarding, training, performance evaluations, and coaching.
• Set daily priorities, staffing schedules, and cross-training plans.
• Model CBRE's RISE values and foster an inclusive team culture.
• Identify skill gaps and technology needs for the team.
• Champion a safe working environment for employees, clients and vendors.
• Own standards within event and meeting spaces and ensure flawless execution and client satisfaction.
• Build relationships with stakeholders and manage priorities diplomatically.
• Coordinate with third-party vendors including catering, events, transport, and other services; verify billing and contracts.

Skills

Team leadership

Customer service

Hospitality mindset

Organisational skills

Problem solving

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

CBRE Global Workplace Solutions in London is seeking a Workplace Experience Manager to lead a high-performing team, elevate service standards, and nurture a vibrant community on site. You will partner with the General Manager to shape the colleague experience, deliver events, and optimize operations while maintaining CBRE's standards.

The role requires 3-5 years in hospitality/workplace experience, strong leadership, and proficiency in Microsoft Office.