Head of Workplace Experience & Community – London

CBRE; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

CBRE is seeking a Workplace Experience Manager in London to create welcoming, high-service environments and lead a busy, customer-centric team on our clients site. You will shape colleague experiences end-to-end, deliver exceptional events, and raise service standards while working closely with the General Manager.

The role focuses on culture, operations, and vendor partnerships, with an emphasis on continuous improvement and stakeholder management within CBRE's workplace services framework.

Qualifications

• Bachelor's Degree preferred.
• 3–5 years of experience in hospitality, workplace experience, or a similar customer-centric environment.
• Proven experience managing teams, including hiring, developing, coaching, and recognising high performance.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Lead & develop a high-performing team across site(s).
• Oversee recruitment, onboarding, training, performance evaluations, and ongoing coaching.
• Set daily priorities, staffing schedules, and cross-training plans for seamless service delivery.
• Champion a safe working environment for employees, clients, and vendor partners.
• Own standards within event and meeting spaces for flawless execution and client satisfaction.
• Coordinate with third-party vendor programmes (catering, events, transport, mail) and verify billing accuracy.

Skills

Leadership

People management

Communication

Organization

Microsoft Office

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

CBRE is seeking a Workplace Experience Manager in London to create welcoming, high-service environments and lead a busy, customer-centric team on our clients site. You will shape colleague experiences end-to-end, deliver exceptional events, and raise service standards while working closely with the General Manager.

The role focuses on culture, operations, and vendor partnerships, with an emphasis on continuous improvement and stakeholder management within CBRE's workplace services framework.