Senior Digital Specialist

NHS; Cardiff; On-site; GBP 31,000 - 39,000; Full time

Job summary

A prominent healthcare organization is seeking a full-time Senior Digital Specialist to join their Digital Services Infrastructure team in Cardiff. The successful candidate will provide IT support to 1,800 staff and manage 2,500 client devices, demonstrating strong technical skills especially in Microsoft environments. This role requires excellent communication and organizational abilities, along with a can-do attitude towards troubleshooting IT issues. Opportunities for growth exist within this fast-paced working environment.

Benefits

Exciting career opportunities

Qualifications

• Experience supporting desktop and laptop hardware/software.
• Knowledge of Microsoft client operating systems.
• Ability to prioritize and manage support tickets effectively.

Responsibilities

• Responding to user tickets using Service Desk software.
• Building and fixing IT devices in a timely manner.
• Updating support tickets with relevant information.

Skills

Microsoft client operating systems

Desktop software

Troubleshooting skills

Communication skills

Education

UK based degree or equivalent experience

Tools

Microsoft Windows

Office 365

Job description

Job Summary

This post is Fixed/Secondment for up to 21 months to meet the needs of the service.

If you are interested applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An opportunity for a Senior Digital Specialist has arisen within the Digital Services Infrastructure team at Velindre University NHS Trust. The role will be a full time on-site position, equally supporting Velindre Cancer Centre in Whitchurch, Cardiff and the Welsh Blood Service at Talbot Green and will be based at both sites.

The Digital Services team is a fast-paced environment with over 17,000 calls logged in the past twelve months. The successful candidate will be able to work under pressure and tight timescales whilst providing first class customer service for 1,800 staff and 2,500 client devices.

You will have a passion for innovation, a keen interest in advancing technology and will want to develop current IT support skills.

English and/or Welsh speakers are equally welcome to apply.

Main Duties of the Job

The candidate will require technical experience, supporting users with applications and devices. You must demonstrate experience working within IT on your application form which is essential for this role. The post holder will:

• Work using Service Desk software to respond to tickets escalated from the Digital Service Desk team
• Update Support tickets with updates and resolutions
• Be able to prioritise tickets which are logged by users
• Be able to build and fix IT devices and peripherals in a timely manner
• Work alongside other Digital Services support staff
• Have experience in an UK IT setting, which will be essential for this role, preferably in a healthcare setting
• Have UK based experience providing support for Microsoft Windows and Office 365 applications

About Us

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.

Formed in 1994, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more https://velindre.nhs.wales/

Details

Date posted: 12 January 2026

Pay scheme: Agenda for change

Band: Band 5

Salary: £31,516 to £38,364 per annum

Contract: Fixed term

Duration: 21 months

Working pattern: Full-time

Reference number: 120-AC754-0126

Job locations: Velindre NHS Trust, Unit 2 Charnwood Court, Nantgarw, CF15 7QZ

Job Description & Person Specification

See full Job description and Person Specification in supporting documents or apply to view in Trac.

Qualifications & Knowledge – Essential

• Qualified to UK based degree level or with UK based equivalent experience.
• Relevant knowledge of Microsoft client operating systems and desktop software.

Desirable

• IT qualification
• ECDL or equivalent
• Cisco Certified (CCNA/CCNP/CCIE)
• Microsoft Certified (MTA, MCSA, MCSE)
• ITIL v3
• Relevant knowledge of Microsoft server configuration, hardware and software, network security, domain and active directory structures.
• Relevant knowledge of LAN and WAN infrastructure, network protocols and support issues.
• NHS IT systems and requirements.
• Principles of good web design.

Experience – Essential

• Experience supporting desktop and laptop hardware/software.
• Troubleshooting and resolving IT systems and end user hardware and software issues.

Experience – Desirable

• Windows 7 and above
• MS Office 2010 and above
• MS Server 2008R2 and above
• MS Hyper-V and Virtual Environments
• Software and systems administration tools
• Cisco LAN/WAN solutions
• Understanding of risk management
• Working within a quality driven environment
• Use of WordPress (or equivalent CMS) for the design and publication of web content.

Skills – Essential

• Ability to make judgements involving a complex range of facts or situations, which require analysis or comparison of options.
• Excellent organisational and planning skills.
• Excellent written and verbal communication.
• Advanced IT skills.

Skills – Desirable

• Demonstrate ability to find faults efficiently, think laterally, and work logically and methodically towards a resolution.
• HTML/CSS/PHP coding skills.
• Experience of LAMP stack (Linux, Apache, MySQL, PHP) environment administration / maintenance.
• Experience of IIS/MSSQL.

Other Desirable

• Able to travel independently of public transport.
• Willing to work different shift patterns and/or extended hours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit https://visasandimmigration.gov.uk/ (UK Visas and Immigration website).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer Details

Employer name: Velindre University NHS Trust

Address: Velindre NHS Trust, Unit 2 Charnwood Court, Nantgarw, CF15 7QZ

Employer's website: https://velindre.nhs.wales/