Senior Digital Product Manager HomeCare, Memberships & OD

Centrica; Windsor; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading UK energy company is seeking a Senior Digital Product Manager to take ownership of their digital sales strategy. You will drive continuous improvement and work in a hybrid model, leading a small team to deliver exceptional customer experiences. A strong track record in ecommerce and data-led product management is essential, along with collaboration across multiple teams to optimize features and enhance conversion metrics.

Qualifications

• Proven track record in ecommerce and product management.
• Deep experience in data-led product optimisation, including A/B and multivariate testing.
• Strong understanding of digital performance and conversion metrics.

Responsibilities

• Drive Continuous Improvement to deliver meaningful growth.
• Own the Digital Sales Strategy and assess performance.
• Collaborate with teams to launch and optimise features.

Skills

Ecommerce and product management

Data-led product optimisation

Digital performance and conversion metrics

Collaboration with Technology, UX/UI, and Design teams

Job description

Senior Digital Product Manager - HomeCare, Memberships & OD

Location: Windsor / Flexible UK locations

Working Pattern: Hybrid, with flexibility including option for compressed hours

Overview

Join Centrica Home Product & Design as a Senior Digital Product Manager and take ownership of our digital sales strategy working with brands such as British Gas. You'll lead and develop a small team, working in an agile environment to deliver exceptional customer experiences and drive commercial growth.

About the Role

As Senior Digital Product Manager, you will:

• Drive Continuous Improvement: Challenge the status quo—your own ideas and those of others—to deliver meaningful growth.
• Own the Digital Sales Strategy: Shape key product hypotheses into impactful features or functionality. Use measurable product principles and OKRs to assess performance and identify areas for improvement.
• Champion Customer-Centricity: Stay ahead of market trends and competitor offerings. Use customer insights to inform product development and digital strategy in fast-moving markets.
• Design Exceptional Experiences: Collaborate with UX and UI teams to create seamless, innovative customer journeys that deliver best-in-class experiences and drive conversions.
• Collaborate Across Functions: Work closely with Propositions, Content, Marketing, and Technology teams to launch and optimise features that enhance the e‑commerce experience.
• Manage the Backlog: Own and prioritise the product backlog based on value vs. effort—not just stakeholder requests. Be confident in challenging and pushing back where needed.
• Champion Agile Practices: Advocate for Agile methodologies across the business, demystifying the process and demonstrating its value.
• Build a High‑Performing Team: Partner with the Scrum Master to lead a high‑performing squad. Actively participate in sprint ceremonies and foster a culture of continuous learning.

What We're Looking For

Essential

• Proven track record in ecommerce and product management
• Deep experience in data‑led product optimisation, including A/B and multivariate testing, user research (qualitative and quantitative), and analytics
• Strong understanding of digital performance and conversion metrics
• Passion for data, insights, and performance‑driven decision making
• Experience collaborating with Technology, UX/UI, and Design teams in an agile environment

Desirable

• Ability to prioritise based on value vs. effort
• Expertise in writing user stories that put customer needs first
• Structured approach to moving from hypothesis to outcomes (e.g., through user story mapping or design sprints)