Senior Designer and Doer

CAPACITY; Liverpool; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A public service consultancy in Liverpool seeks a Senior Designer to improve public services through community engagement and strategic design. In this role, you will lead complex projects, integrating discovery with stakeholder input to drive meaningful change. You will ensure project clarity while navigating uncertainty, fostering collaboration among partners to achieve impactful outcomes. The position offers flexible working arrangements, competitive annual leave, and team benefits, with a deadline for applications set for Midnight, Sunday 18th January 25.

Benefits

27 days annual leave plus bank holidays

Flexible working

Free eye-tests and vouchers for glasses

Scottish Widows Pension Scheme

Funded health support

Holiday buy-back scheme

Team days and socials

Free lunches

Qualifications

• Strong analytical and sense-making skills to interpret evidence.
• Experience leading complex programmes involving multiple partners.
• Ability to integrate community insights into actionable solutions.

Responsibilities

• Ensure every project begins with robust discovery and research.
• Support clients to navigate uncertainty and make informed decisions.
• Lead the delivery of complex programmes ensuring strong coordination.

Skills

Leadership in research and discovery

Analytical skills

Program management

Stakeholder engagement

Job description

You’ll split your days between our central Liverpool office, home and client venues

As our Senior Designer and Doer, you will help Capacity change how public services work for people, not just deliver projects. You will lead exciting, place-based work that brings together communities, public services, and partners to create meaningful, equitable change. You will operate at the intersection of discovery, strategy, design, and delivery holding complexity, shaping direction, and helping others act with confidence in uncertainty.

A bit about Capacity

We’re based in the North West of England and put simply; we make public services people services. We provide the know-how, big-picture thinking, and hands-on time to help public and third sector organisations get moving on the projects that really matter: the ones that make the biggest impact on the lives of local people.

Responsibilities

• Ensure every project begins with robust discovery, drawing on lived experience insight, stakeholder research, data analysis, and policy or desk research as appropriate.
• Support clients and partners to navigate uncertainty, identify strategic choices, and make informed decisions in complex environments.
• Lead the delivery of complex programmes and portfolios of work, ensuring clarity of purpose, appropriate pace, and strong coordination across projects.

See our job pack for a full job description.

Qualifications

• Ability to lead discovery and research, integrating community insight, stakeholder input, policy research, and data analysis.
• Strong analytical and sense-making skills to interpret evidence and turn it into actionable insight.
• Experience leading complex programmes or projects involving multiple partners, sectors, or organisations, delivering measurable impact.
• Experience translating insight into actionable solutions through research, discovery, prototyping, and iterative testing with users, teams, and partners.

See our job pack for a full person specification.

Benefits

• For full time roles: 27 days annual leave (plus bank holidays). If you’re coming to us with up to 33 days annual leave, we’ll match it.
• 2 Capacity bank holidays per annum.
• Flexible working (including majority working from home).
• Free eye-tests, vouchers for glasses.
• Scottish Widows Pension Scheme, matched up to 6%.
• Funded health support including counselling, physiotherapy etc.
• Holiday buy-back scheme (up to 5 per annum).
• Team days and socials. Free lunches (yes there is such a thing).
• A great team to work with (but we would say that).

To Apply

For further information please visit our portal via the apply button, where you can download our job pack and apply!

Closing date Midnight, Sunday 18th January 25.