Senior Department Administrator, Cardio-Respiratory

Hywel Dda University Health Board; Carmarthen; On-site; GBP 25,000 - 27,000; Full time

Job summary

A healthcare service provider is seeking an administrator for the cardio-respiratory diagnostic team at Glangwili Hospital. Successful candidates will have excellent organisational and interpersonal skills, be adept at communication, and proficient in Microsoft Office. The role involves scheduling cardiac and respiratory diagnostic procedures, responding to inquiries, and supporting daily operations. An understanding of health services and the ability to speak Welsh is desirable. Competitive salary of £25,313 to £26,999 per annum, pro rata.

Qualifications

• Must have excellent communication skills to interact with patients and colleagues.
• Experience in an administrative or office environment is preferred.
• Ability to speak Welsh is desirable for this position.

Responsibilities

• Register referrals, book appointments, and record outcomes.
• Facilitate timely care by ensuring clinic schedules are maximized.
• Provide general administrative support for service operations.

Skills

Excellent organisational skills

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Education

5 GCSEs or equivalent

Level 3 qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

This is an exciting opportunity within the cardio-respiratory diagnostic team at Glangwili Hospital, for an administrator with excellent organisational and interpersonal skills. The post holder will work with the administrative co-ordinator and admin team, booking cardiac and respiratory diagnostic investigations and cardiac procedures, delivering services efficiently and to the highest standards.

The successful candidate must have excellent communication skills, as communicating sensitively with patients and colleagues is essential. An understanding of the departments core work, patient clinical pathways and experience using hospital systems would be beneficial. However, an enthusiasm for the provision of high-quality services, eagerness to learn and develop, and excellent organisational skills to prioritise work and meet deadlines is highly regarded.

The role will be based on the Glangwili General Hospital site. The hours will be worked between Monday and Friday and between 8am-6pm, with potential options for a 4 or 5 day working week.

Main duties of the job

The post-holder will undertake a wide range of duties including:

• Registering referrals, booking appointments, and recording outcomes for cardiac and respiratory diagnostic investigations and appointments.
• Facilitating the delivery of timely care, by ensuring lists clinic schedules are maximised.
• Responding to patient and staff enquiries by phone, email and in person.
• General administrative support of day-to-day service operations.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who can communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 14/01/2026

Person Specification

Qualification and Knowledge

• General standard of education; 5 GCSE's or equivalent.
• Level 3 qualification e.g. A Levels/ NVQ 3 qualifications specific to administrative and secretarial role.
• Willing to undergo departmental training and improve knowledge and skills through further training.
• Knowledge of cardiac and respiratory diagnostic procedures

Experience

• Previous experience of working in an administrative / office environment.
• Experience in minute taking and organising meetings and events
• Computer literate and proficient in using Microsoft Office suite (Word, Excel, Power Point and Outlook) including use of internet search engines.
• Experience of data entry and maintaining spreadsheets.
• Experience of dealing with public, health care professionals and health board staff at all levels.
• Experience of working within a team environment
• Experience of working within NHS.
• Experience of managing equipment or resources required for services

Language Skills

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum pro rata